1 reviews | Active since Feb 2014
CANCELLATION period
Good day, Please explain the meaning of the termination as per your t & c.
I app**** with Metro based on this information just to find out I misunderstood and I must give 30days notice, no where its mentions anything about 30days
"3.2 The Customer may terminate their Monthly FTTH Services by giving a minimum of 48 (forty eight) hours’ notice before the last day of the current Billing Period, via email ***. The Services will continue to be provided to the Customer from the date of the termination notice until the end of the applicable Billing Period and the Customer will remain liable to pay the Monthly subscription fee for the cancellation Month."
and again in 11.1
THE CUSTOMER MAY CANCEL THIS AGREEMENT BY PROVIDING NOTICE TO METROFIBRE, AT LEAST 48 (FORTY-EIGHT) HOURS BEFORE THE LAST DAY OF THE CURRENT BILLING PERIOD. NOTICE OF CANCELLATION SHOULD BE EMAILED TO ***.
Would appreciate clarity on this, I don't mind paying the notice period, but I have an issue with the conflicting information I am getting
Will I still get feedback today?
Regards
Will I still get feedback today?
Regards
