Cancellation letter for *** is a nightmare. If cancelling a service is this stressful, Metro fiber takes the moomish award.

We have been trying to get a cancellation letter from Metrofiber since we have decided to move to another service provider. It has been serious hell since no one wants to send us the cancellation letter from their cancellation department. We requested the service to cancelled since 26 April 2026 and till today we can't get a cancellation letter to supply the other provider to start with installation. Towards the end of May they said our service is suspended because we didn't pay for May, whilst the service was supposed to have been cancelled. We paid the R1149 they said we owe them, and demanded that they cancel the contract 31 May 2026, and a lady called Marelie ****inson received our email of proof of payment and cancellation thereof, and she forwarded the email to cancellation and we never received any correspondence afterwards. I has sent an email requesting a cancellation letter to both Marelie and cancellation department as a follow up, but no one is corresponding with us anymore. Our account was:WEN563. Just know that holding clients ransom because they don't want to do business with you anymore is unprofessional and abuse of infrastructure towards clients. They said they will come pick up their router and till now, no one has contacted us to pick it up. I will also start charging rental for the uncollected router in our house. Their AI is useless and unhelpful to customers. Emails remaining unanswered unless you owe them money. Metrofiber can we get the service cancellation letter as we want to continue with our lives.