IM
Itumeleng M
1 reviews | Active since Dec 2023
30 Apr 2026, 09:06
Cancellation and bill query
Am not happy with the service I received from MetroFibre I have 2 accounts with them and I have requested they cancel the one in Rabie Ridge as my parents are moving. I have raised tickets, wrote follow up emails and called to only speak to a AI robot. Now they sent me a bill for 2 accounts. I was told by their sales agent that it is a month to month contract they will not bind me should I decide to cancel at any time
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MetroFibre Networx's replyOfficial
30 Apr 2026, 10:03Dear Itumeleng Malatji
Thank you for bringing this matter to our attention.
I understand your frustration regarding the cancellation request for the Rabie Ridge account and the subsequent billing for two active accounts. This is not the experience we aim to provide, especially after multiple attempts on your part to resolve the issue through tickets, emails, and calls.
Your request for cancellation should have been handled promptly, particularly given the understanding that the service operates on a month-to-month basis. The situation with the additional billing is being taken seriously, and we are currently reviewing both accounts and the history of your cancellation request to identify where the breakdown occurred.
Thank you for your patience while we work to correct this.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
I understand your frustration regarding the cancellation request for the Rabie Ridge account and the subsequent billing for two active accounts. This is not the experience we aim to provide, especially after multiple attempts on your part to resolve the issue through tickets, emails, and calls.
Your request for cancellation should have been handled promptly, particularly given the understanding that the service operates on a month-to-month basis. The situation with the additional billing is being taken seriously, and we are currently reviewing both accounts and the history of your cancellation request to identify where the breakdown occurred.
Thank you for your patience while we work to correct this.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply30 Apr 2026, 10:03
Official
Dear Itumeleng Malatji
Thank you for bringing this matter to our attention.
I understand your frustration regarding the cancellation request for the Rabie Ridge account and the subsequent billing for two active accounts. This is not the experience we aim to provide, especially after multiple attempts on your part to resolve the issue through tickets, emails, and calls.
Your request for cancellation should have been handled promptly, particularly given the understanding that the service operates on a month-to-month basis. The situation with the additional billing is being taken seriously, and we are currently reviewing both accounts and the history of your cancellation request to identify where the breakdown occurred.
Thank you for your patience while we work to correct this.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
I understand your frustration regarding the cancellation request for the Rabie Ridge account and the subsequent billing for two active accounts. This is not the experience we aim to provide, especially after multiple attempts on your part to resolve the issue through tickets, emails, and calls.
Your request for cancellation should have been handled promptly, particularly given the understanding that the service operates on a month-to-month basis. The situation with the additional billing is being taken seriously, and we are currently reviewing both accounts and the history of your cancellation request to identify where the breakdown occurred.
Thank you for your patience while we work to correct this.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations