LR
Luke R
1 reviews | Active since Jun 2017
16 Jan 2026, 10:01
Cancelation request.
Good day
I would like to know why I still have not recieved confirmation of my cancelation request?
As I mentioned last week if not the week before that I want to cancel with you'll because you'll are incompetance, and can never take accountablity for you'lls actions including the agents.
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
16 Jan 2026, 10:57Dear Luke
Thank you for reaching out to us regarding your cancellation request.
We would like to advise that we have requested our Cancellations department to respond to your request and to assist with processing the cancellation. They have been asked to review your query and provide you with confirmation and feedback.
We will continue to follow up internally to ensure your request is attended to.
Thank you for your patience while this is being resolved.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us regarding your cancellation request.
We would like to advise that we have requested our Cancellations department to respond to your request and to assist with processing the cancellation. They have been asked to review your query and provide you with confirmation and feedback.
We will continue to follow up internally to ensure your request is attended to.
Thank you for your patience while this is being resolved.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply16 Jan 2026, 10:57
Official
Dear Luke
Thank you for reaching out to us regarding your cancellation request.
We would like to advise that we have requested our Cancellations department to respond to your request and to assist with processing the cancellation. They have been asked to review your query and provide you with confirmation and feedback.
We will continue to follow up internally to ensure your request is attended to.
Thank you for your patience while this is being resolved.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us regarding your cancellation request.
We would like to advise that we have requested our Cancellations department to respond to your request and to assist with processing the cancellation. They have been asked to review your query and provide you with confirmation and feedback.
We will continue to follow up internally to ensure your request is attended to.
Thank you for your patience while this is being resolved.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
LR
Luke R's updateReviewer Update
16 Jan 2026, 11:10This doesnt help me at all, I need it to be cancelled ASAP, its been almost a week, its been 5 business days since i got any sort of feedback, I initialy requested cancellation around the 8th and sent another email on the 12th requesting canecllation. I will not pay another month. I have proof of when I requested cancellation. This needs to be sorted ASAP.
LR
Luke R's update16 Jan 2026, 11:10
Reviewer Update
This doesnt help me at all, I need it to be cancelled ASAP, its been almost a week, its been 5 business days since i got any sort of feedback, I initialy requested cancellation around the 8th and sent another email on the 12th requesting canecllation. I will not pay another month. I have proof of when I requested cancellation. This needs to be sorted ASAP.
MetroFibre Networx's replyOfficial
16 Jan 2026, 11:29Good Day
The cancellations department will respond to your query
The cancellations department will respond to your query
MetroFibre Networx's reply16 Jan 2026, 11:29
Official
Good Day
The cancellations department will respond to your query
The cancellations department will respond to your query