Cancelation of installation from MetroFibre side due to false adverti*****t

I placed an order for Fibre installation as I recently moved into a new complex. MetroFibre Networx is the designated owner of the infrastructure within my area. I got a notification(via SMS) from my isp(MWEB) last night at 23:40, that they cannot comply with my order due to the infrastructure provider canceling my order. They stated as their reasoning that the infrastructure is not available within my area. Although the coverage checks all state that the area is covered from both the ISP and MetroFibre Networx side.

This morning I contacted MetroFibre to get additional information about the cancelation, I spoke to a support agent by the name of Vincent. He told me that the area's infrastructure was done by MetroFibre but is currently dormant and there is no estimation of when it will become active. After raising my concerns I mentioned that this is false adverti*****t from both the ISP and network infrastructure section. Shortly after raising my concerns the support agent dropped the call, this is really unprofessional.