Can All Customers Please direct their Complaints to ICASA for a formal investigation to be conduct ed

THIS IS A COPY OF AN EMAIL I HAVE WRITTEN TO THE CEO OF METROFIBRE AND ICASA

Dear CEO / Dear Icasa

I pen this email with dismay that companies such as Metrofibre can still operate within a fledging democracy as a ****a shop and not held accountable for their cheap services they dish out to their customers.

I app**** for fibre to my home on the 22nd of May 2023,

Metrofibre in June they sent out 3 so called technicians to my home, all agreed that there are only 24 cables, and all of them are used. On the 14th of June 2023 nicodemusly without any digging and laying of cables, a technician had advised that the fibre had been installed.

The contract I entered with Metrofibre was for 20mbs since the installation I have managed to get between 2mbs and 5mbs. This mainly occurs during the afternoons and evenings. This can only mean that the fibre cable is connected to someone else, and in the evenings, there is an overload resulting in the poor to nonexistent network.

I have lodged several tickets with Metrofibre inter alai Ref *** and *** to date they have not been attended to, that tells you of the level of competence and care that Metrofibre has towards customer services. The CEO, has failed in his capacity as the Captain to rein in these wayward employees, taking a look on social media and platforms such as HelloPeter one can see the verbal diarrhea splashed across the public domain.

Dear ICASA, as an organ of government and in the interests of good governance, and the Consumer Protections Act, you are called upon to act in concert to say NOT IN THE NAME of the CONSUMER, for the pathetic services that Metrofibre continues to spew out on its customers of by the way who pay for their salaries.

Kind regards

Please direct all network complaints to the Independent Communications Authority of South Africa at ***