ES
Elias S
1 reviews | Active since Mar 2015
23 Apr 2023, 15:27
Call Centre Bad Service @ MetroFibre
I'm Vodacom and Metrofibre client...I have almost 29 days without fibre connect as MetroFiber pot is flushing red lights on Broadband and Service. When you call to.make a follow up on the existing reference number ***5. It seems they don't understand their system as they keep you on hold for +- 25 minutes until give-up the call.
You can imagine how many calls I have made to MetroFibre since I'm off line for more than 3 weeks. Even when you press 2 to wait for their call...they will call you.and put you on hold until you drop their call.
MetroFiber your service is very very bad ...Vodacom will loose clients due to your bad service
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
24 Apr 2023, 08:30Good Elias. We can understand your frustration, this is not the type of service you deserve. Please accept our apologies, our team will look into this issue by using the details you provided us with. One of our agents will get in contact with you once they have some information on the connection problems you experience.
Kind regards
Sunet
Kind regards
Sunet
MetroFibre Networx's reply24 Apr 2023, 08:30
Official
Good Elias. We can understand your frustration, this is not the type of service you deserve. Please accept our apologies, our team will look into this issue by using the details you provided us with. One of our agents will get in contact with you once they have some information on the connection problems you experience.
Kind regards
Sunet
Kind regards
Sunet