Call centre agents have disabled your call back function on switchboard

Item: MetroFibre Networx
Rating: 2
Author: Devon T

I'm paying R1280 for a 50 MBps line, but your speed and latency is dropping. I've noticed a change. This was a Great company seems they are getting sluggish now. Your line also is just ringing when we call.

Maybe its time to cancel

Helpful (0)

Replies (2)

MetroFibre Networx's replyOfficial

19 Feb 2021, 13:08

Good day
We trust you are well
We sincerely apologize for the bad experience you've had with us
Please note that we are investigating your line and query.
Kindly note that one of our support agents will contact your shortly with feedback
Regards MetroFibre Networx

MetroFibre Networx's reply19 Feb 2021, 13:08

Official

Devon T's updateReviewer Update

02 Mar 2021, 11:23

Hi there just a public follow up

The lady called from Metro Fibre called me about 2 weeks ago..

Here are the results

#1 there switchboard is still broken
#2 my 50 MBps down/50 MBps up internet line that I pay R1280 per month is still so slow it takes forever to download a picture. just a picture

Result: I would like to cancel my Metro Fibre Account

Devon T's update02 Mar 2021, 11:23

Reviewer Update