Call centre agents are sabotaging the business

Dear Thapelo Mokwana

Thank you for bringing this to our attention. I can understand how frustrating it must be to deal with a prolonged issue, especially when the support you receive does not reflect the standards you expect — or the standards we aim to uphold.

Your feedback is both heard and taken seriously. What you've described is not acceptable, and it’s clear that we need to take immediate steps to investigate what went wrong and ensure you receive the assistance you’ve been waiting for.

Please allow me to personally follow up on your case. If you could confirm your reference number or provide a few details, I will make sure this is escalated and handled with the urgency it deserves.

Thank you for your patience and for allowing us to put this right.

Kind regards,
Sibonisile
MetroFibre Complaints & Escalations