GP
Gershwin P
1 reviews | Active since Apr 2025
05 Apr 2025, 21:51
BY ALL MEANS TO NOT USE METROFIBRE
This is by far the worst service provide i ever dealt with. Since installation In March 2025 i had no internet. I logged calls via email, on their app, whatsapp & even calling them without any success. Finally on the 2th of April a Tech was send and he swapped my router and i was told that i will have internet that evening. It's already the 5th of April & still i don't have internet, the only response i got from them is a statement showing i owe them R969.70 with an incorrect customer number, which i also told them about without a response. PLEASE METROFIBRE CANCEL MY SERVICE, i will go with a ISP that is there for the customers.
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MetroFibre Networx's replyOfficial
05 Apr 2025, 21:57Dear Gershwin Pienaar,
Thank you for bringing your concerns to our attention.
We understand your frustration regarding the ongoing service issues and lack of resolution. Please know that we have escalated this matter internally, and our team is actively working to resolve the issues with your account and service as quickly as possible.
Regarding the incorrect billing and customer number, we are aware of the situation and will ensure that it is addressed. We will have our support team investigate this and follow up with you promptly.
In the meantime, we will also ensure that the technical team takes immediate action to resolve your internet connection issue. We appreciate your patience as we work towards a solution and are committed to providing the necessary support to finalize the matter.
If you have any additional information or concerns, please don’t hesitate to reach out directly. We are focused on addressing your needs and resolving this as efficiently as possible.
Thank you for your understanding.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We understand your frustration regarding the ongoing service issues and lack of resolution. Please know that we have escalated this matter internally, and our team is actively working to resolve the issues with your account and service as quickly as possible.
Regarding the incorrect billing and customer number, we are aware of the situation and will ensure that it is addressed. We will have our support team investigate this and follow up with you promptly.
In the meantime, we will also ensure that the technical team takes immediate action to resolve your internet connection issue. We appreciate your patience as we work towards a solution and are committed to providing the necessary support to finalize the matter.
If you have any additional information or concerns, please don’t hesitate to reach out directly. We are focused on addressing your needs and resolving this as efficiently as possible.
Thank you for your understanding.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply05 Apr 2025, 21:57
Official
Dear Gershwin Pienaar,
Thank you for bringing your concerns to our attention.
We understand your frustration regarding the ongoing service issues and lack of resolution. Please know that we have escalated this matter internally, and our team is actively working to resolve the issues with your account and service as quickly as possible.
Regarding the incorrect billing and customer number, we are aware of the situation and will ensure that it is addressed. We will have our support team investigate this and follow up with you promptly.
In the meantime, we will also ensure that the technical team takes immediate action to resolve your internet connection issue. We appreciate your patience as we work towards a solution and are committed to providing the necessary support to finalize the matter.
If you have any additional information or concerns, please don’t hesitate to reach out directly. We are focused on addressing your needs and resolving this as efficiently as possible.
Thank you for your understanding.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We understand your frustration regarding the ongoing service issues and lack of resolution. Please know that we have escalated this matter internally, and our team is actively working to resolve the issues with your account and service as quickly as possible.
Regarding the incorrect billing and customer number, we are aware of the situation and will ensure that it is addressed. We will have our support team investigate this and follow up with you promptly.
In the meantime, we will also ensure that the technical team takes immediate action to resolve your internet connection issue. We appreciate your patience as we work towards a solution and are committed to providing the necessary support to finalize the matter.
If you have any additional information or concerns, please don’t hesitate to reach out directly. We are focused on addressing your needs and resolving this as efficiently as possible.
Thank you for your understanding.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations