Bull**** of Pathetic service
It has been two weeks without my internet connectivity issues being resolved by Metrofibre. I have called over nine support staff combined none of them managed to fix my internet issues. The service offered by Metrofibre is pathetic, and to a point, I have been denied to escalate my case to management. Instead, several times I am told my issue has been escalated to technical support; however, I am always served with an email informing me my problem has been resolved, which is bull****. Untill today, my internet issues have not been resolved yet I am expected to pay for pathetic service month after month. Seriously to even have support who told me she's been doing this for while she can solve my problem in two minute and made wait for 30 minutes over the phone without resolving my issue. Sies on you Sibo.
We would like to express our heartfelt regret for the service you have received. This is not how we want our customers to be treated, and we can assure you that the situation is being rectified as soon as possible.
I have followed up on your fault ticket and expect to receive feedback shortly.
Please note I will be in touch via email to assist with further updates.
Thank you for your patience herein.
Kind Regards
Marilize
We would like to express our heartfelt regret for the service you have received. This is not how we want our customers to be treated, and we can assure you that the situation is being rectified as soon as possible.
I have followed up on your fault ticket and expect to receive feedback shortly.
Please note I will be in touch via email to assist with further updates.
Thank you for your patience herein.
Kind Regards
Marilize
I am calling on all of you those I can remember to show you how many people I had to speak to up until to nothing is resolved.
I am calling on all of you those I can remember to show you how many people I had to speak to up until to nothing is resolved.