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JN
Juan-Pierre Naude

1 reviews | Active since Oct 2015

17 Nov 2025, 15:08

Braindead Contractors

Government damaged the fibre cable 10 days ago. I am with Afrihost but these useless *********** workers at metrofibre own the line. Metrofibre "contractors" claim they cannot fix the fibre line because of dirt covering the line, just to mention, the fibre cables are buried UNDER the ground! It is OBVIOUS that when repairing a cable you will need to dig to get to the cable. They are SOOOOO EXTREMELY USELESS that it is actually funny. It shocks me to my core how totally *********** they are. Like how do you even have a company if you cannot even use that brain to know what you will need to do to fix something. It shocks me that these are the type of people that we have to use and depend on for internet services. Utterly useless and pathetic.

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Replies (5)
MetroFibre Networx
MetroFibre Networx's reply17 Nov 2025, 15:21
Official
Dear Juan-Pierre,

Thank you for reaching out and for bringing your concerns to our attention. We understand the frustration caused when infrastructure damage impacts connectivity, and we appreciate you taking the time to share these details.

Our team is currently investigating the matter regarding the damaged fibre infrastructure in your area, and we are working to obtain clarity on the restoration requirements. We will be in touch with feedback shortly to assist further and ensure you are kept updated on the progress.

Thank you for your patience while we work through this with the relevant teams.

Best regards,
Marilize
MetroFibre Complaints & Escalations

Best regards,

JN
Juan-Pierre Naude's update17 Nov 2025, 15:31
Reviewer Update
Your team has been here 3 times in the past 10 days and the cable is still not fixed!!!!!!! Telling afrihost they cannot fix the cable due to rubble, the cable is underground!!!!! Obviously there is going to be rubble and dirt covering the cable!!!!! 3 times your guys were "looking" at the cable and it is still not fixed!!!!! I use my internet for work and homeschooling for my kids!!! You guys are wasting my money woth me having to continue to make plans for alternative data!!!! I am done being patient!! Have been patient for 10 days!!!
JN
Juan-Pierre Naude's update17 Nov 2025, 15:33
Reviewer Update
How many times are theh gonna come out again to investigate the damage? Another 100 times before they can actual put their "brains" together to get it fixed? Send me the equipment and I will fix it myself, it is not rocket science!!
JN
Juan-Pierre Naude's update17 Nov 2025, 15:35
Reviewer Update
How many times are theh gonna come out again to investigate the damage? Another 100 times before they can actual put their "brains" together to get it fixed? Send me the equipment and I will fix it myself, it is not rocket science!!

https://youtu.be/xba2MThR9Ls?si=K2v6ADzfPQ7CQrSv

There, that is a link how to splice a fibre optic cable!!! Just incase they forgot how to..
MetroFibre Networx
MetroFibre Networx's reply18 Nov 2025, 22:06
Official
Dear Juan-Pierre,

Thank you for your feedback. We sincerely apologise for the ongoing inconvenience and frustration caused. We understand how important your connection is, especially for work and homeschooling.

Please note that we have escalated this matter to the relevant technical teams for urgent intervention. We are prioritizing the repair and will provide you with updates as soon as we have confirmation on the restoration plan.

Thank you for your patience while we work to resolve this as quickly as possible.

Best regards,