MH
Mahomed H
1 reviews | Active since Feb 2011
03 Sept 2026, 08:07
BPEA00054B
As discussed, I am still unable to connect to the service, despite my account being debited every month. This is very strange and concerning. Kindly investigate the matter urgently and advise why I am unable to connect when the monthly payments are being deducted.
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Replies (5)0
Replies (5)
MetroFibre Networx's replyOfficial
03 Sept 2026, 08:16 Dear Customer,
We sincerely apologise for the inconvenience caused and understand your concern regarding the ongoing connectivity issue, especially as your account is active and monthly payments are being deducted.
We have attempted to contact you several times to troubleshoot the issue, but unfortunately, we were unable to reach you. We have confirmed that the link is currently up and your account is active. However, we would need to conduct further troubleshooting with you to establish what may be causing the issue on your end.
Kindly advise us of a convenient date and time for us to contact you so that we can assist you further and resolve the matter as soon as possible.
We appreciate your patience and apologise once again for the inconvenience.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
We sincerely apologise for the inconvenience caused and understand your concern regarding the ongoing connectivity issue, especially as your account is active and monthly payments are being deducted.
We have attempted to contact you several times to troubleshoot the issue, but unfortunately, we were unable to reach you. We have confirmed that the link is currently up and your account is active. However, we would need to conduct further troubleshooting with you to establish what may be causing the issue on your end.
Kindly advise us of a convenient date and time for us to contact you so that we can assist you further and resolve the matter as soon as possible.
We appreciate your patience and apologise once again for the inconvenience.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply03 Sept 2026, 08:16
Official
Dear Customer,
We sincerely apologise for the inconvenience caused and understand your concern regarding the ongoing connectivity issue, especially as your account is active and monthly payments are being deducted.
We have attempted to contact you several times to troubleshoot the issue, but unfortunately, we were unable to reach you. We have confirmed that the link is currently up and your account is active. However, we would need to conduct further troubleshooting with you to establish what may be causing the issue on your end.
Kindly advise us of a convenient date and time for us to contact you so that we can assist you further and resolve the matter as soon as possible.
We appreciate your patience and apologise once again for the inconvenience.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
We sincerely apologise for the inconvenience caused and understand your concern regarding the ongoing connectivity issue, especially as your account is active and monthly payments are being deducted.
We have attempted to contact you several times to troubleshoot the issue, but unfortunately, we were unable to reach you. We have confirmed that the link is currently up and your account is active. However, we would need to conduct further troubleshooting with you to establish what may be causing the issue on your end.
Kindly advise us of a convenient date and time for us to contact you so that we can assist you further and resolve the matter as soon as possible.
We appreciate your patience and apologise once again for the inconvenience.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MH
Mahomed H's updateReviewer Update
03 Sept 2026, 10:03Good day,I received a call from you requesting that I remove the post. However, the problem remains unresolved, and unfortunately, I have experienced the same issue previously when making contact with you, without the matter being resolved.During the call, you mentioned that you would provide me with a WhatsApp number for further assistance, but I have not received the number.I would appreciate it if the matter could be properly addressed rather than simply requesting that the post be removed while the underlying problem remains unresolved.Thank you for your assistance, and I apologise for any inconvenience caused.Kind regards,
M. Hassen
M. Hassen
MH
Mahomed H's update03 Sept 2026, 10:03
Reviewer Update
Good day,I received a call from you requesting that I remove the post. However, the problem remains unresolved, and unfortunately, I have experienced the same issue previously when making contact with you, without the matter being resolved.During the call, you mentioned that you would provide me with a WhatsApp number for further assistance, but I have not received the number.I would appreciate it if the matter could be properly addressed rather than simply requesting that the post be removed while the underlying problem remains unresolved.Thank you for your assistance, and I apologise for any inconvenience caused.Kind regards,
M. Hassen
M. Hassen
MetroFibre Networx's replyOfficial
03 Sept 2026, 10:13Dear Mr. Hassen,
Thank you for your response, and please accept my sincere apologies for the confusion caused. I also apologise for sending you the incorrect WhatsApp number earlier, as I mistakenly entered one digit incorrectly.
As agreed during our conversation, I understand that you are currently not at home and will only be available at 18:00. I will therefore call you at 18:00 today as promised, so that we can go through the necessary troubleshooting together and work towards resolving the connectivity issue.
Our priority is to ensure that the underlying issue is properly addressed. I appreciate your patience and the opportunity to assist you further.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for your response, and please accept my sincere apologies for the confusion caused. I also apologise for sending you the incorrect WhatsApp number earlier, as I mistakenly entered one digit incorrectly.
As agreed during our conversation, I understand that you are currently not at home and will only be available at 18:00. I will therefore call you at 18:00 today as promised, so that we can go through the necessary troubleshooting together and work towards resolving the connectivity issue.
Our priority is to ensure that the underlying issue is properly addressed. I appreciate your patience and the opportunity to assist you further.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply03 Sept 2026, 10:13
Official
Dear Mr. Hassen,
Thank you for your response, and please accept my sincere apologies for the confusion caused. I also apologise for sending you the incorrect WhatsApp number earlier, as I mistakenly entered one digit incorrectly.
As agreed during our conversation, I understand that you are currently not at home and will only be available at 18:00. I will therefore call you at 18:00 today as promised, so that we can go through the necessary troubleshooting together and work towards resolving the connectivity issue.
Our priority is to ensure that the underlying issue is properly addressed. I appreciate your patience and the opportunity to assist you further.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for your response, and please accept my sincere apologies for the confusion caused. I also apologise for sending you the incorrect WhatsApp number earlier, as I mistakenly entered one digit incorrectly.
As agreed during our conversation, I understand that you are currently not at home and will only be available at 18:00. I will therefore call you at 18:00 today as promised, so that we can go through the necessary troubleshooting together and work towards resolving the connectivity issue.
Our priority is to ensure that the underlying issue is properly addressed. I appreciate your patience and the opportunity to assist you further.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MH
Mahomed H's updateReviewer Update
06 Sept 2026, 17:33Thank you
MH
Mahomed H's update06 Sept 2026, 17:33
Reviewer Update
Thank you
MetroFibre Networx's replyOfficial
08 Sept 2026, 08:57Thank you
MetroFibre Networx's reply08 Sept 2026, 08:57
Official
Thank you