MD
Mohammad D
1 reviews | Active since Feb 2010
30 Mar 2026, 18:12
Blatent thievery from the worlds worst isp
Disgusted with the service. I only sent a request to find out how to cancel with them as an isp. Then they canceled my line without me sending of the requirements or me sending an actual cancelation. And they canceled it within 48 hours of the last day of the month as they have a policy which states "Cancellation carries a 30 day notice, if submitted on the last 48 hours of the month." This is blatent thievery by a company which only values money. I want my money back.
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Replies (2)
MetroFibre Networx's replyOfficial
30 Mar 2026, 18:26Dear Mohammad,
Thank you for sharing your concerns and outlining the circumstances surrounding your service cancellation.
Your feedback regarding the handling of your request, the timing of the cancellation, and the billing concern has been noted and escalated for urgent review by the relevant team. Particular attention has been requested on the sequence of communication received and the cancellation process app**** to your account.
As the matter relates to account administration and billing, the responsible team will need to assess the account history and provide feedback on the cancellation status and any charges linked to the service period.
We appreciate you bringing this matter to our attention so that it can receive focused review.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your concerns and outlining the circumstances surrounding your service cancellation.
Your feedback regarding the handling of your request, the timing of the cancellation, and the billing concern has been noted and escalated for urgent review by the relevant team. Particular attention has been requested on the sequence of communication received and the cancellation process app**** to your account.
As the matter relates to account administration and billing, the responsible team will need to assess the account history and provide feedback on the cancellation status and any charges linked to the service period.
We appreciate you bringing this matter to our attention so that it can receive focused review.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply30 Mar 2026, 18:26
Official
Dear Mohammad,
Thank you for sharing your concerns and outlining the circumstances surrounding your service cancellation.
Your feedback regarding the handling of your request, the timing of the cancellation, and the billing concern has been noted and escalated for urgent review by the relevant team. Particular attention has been requested on the sequence of communication received and the cancellation process app**** to your account.
As the matter relates to account administration and billing, the responsible team will need to assess the account history and provide feedback on the cancellation status and any charges linked to the service period.
We appreciate you bringing this matter to our attention so that it can receive focused review.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your concerns and outlining the circumstances surrounding your service cancellation.
Your feedback regarding the handling of your request, the timing of the cancellation, and the billing concern has been noted and escalated for urgent review by the relevant team. Particular attention has been requested on the sequence of communication received and the cancellation process app**** to your account.
As the matter relates to account administration and billing, the responsible team will need to assess the account history and provide feedback on the cancellation status and any charges linked to the service period.
We appreciate you bringing this matter to our attention so that it can receive focused review.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MD
Mohammad D's updateReviewer Update
02 Apr 2026, 15:36Don't even bother with this useless excuse of a company.
They "unsuspended" my line. But now they cannot allocate the payment I made on 26th as they cannot locate my account, so now I won't have internet again.....
If you are a Metrofibre customer, start your migration process immediatly.
If you're thinking of signing up with Metrofibre..... think again, rather go to the dentist and pull out your teeth for fun, it will certainly be more enjoyable.
They "unsuspended" my line. But now they cannot allocate the payment I made on 26th as they cannot locate my account, so now I won't have internet again.....
If you are a Metrofibre customer, start your migration process immediatly.
If you're thinking of signing up with Metrofibre..... think again, rather go to the dentist and pull out your teeth for fun, it will certainly be more enjoyable.
MD
Mohammad D's update02 Apr 2026, 15:36
Reviewer Update
Don't even bother with this useless excuse of a company.
They "unsuspended" my line. But now they cannot allocate the payment I made on 26th as they cannot locate my account, so now I won't have internet again.....
If you are a Metrofibre customer, start your migration process immediatly.
If you're thinking of signing up with Metrofibre..... think again, rather go to the dentist and pull out your teeth for fun, it will certainly be more enjoyable.
They "unsuspended" my line. But now they cannot allocate the payment I made on 26th as they cannot locate my account, so now I won't have internet again.....
If you are a Metrofibre customer, start your migration process immediatly.
If you're thinking of signing up with Metrofibre..... think again, rather go to the dentist and pull out your teeth for fun, it will certainly be more enjoyable.