GH
Godfrey H
1 reviews | Active since Feb 2018
23 Jun 2025, 21:15
BILLING SYSTEM FROM HELL
I always get suspended due an outstanding amount that MetroFibre claims i owe, this has been going on since November 2024. After submitting my banking statements as proof of payments in February 2025 till today 23rd June 2025 those payments have NOT been allocated. Every month when i get suspended i get told a different month that i supposedly owe. I got suspend again today, i was on the phone with a center agent (Abraham) for over an hour while he was on an internal line (Teams) with his team leader (Debrah), Abraham tells me that in order to unsuspend me i must pay the outstanding amount first until they conclude their investigation, i must pay the outstanding even though they do not know which months i owe. The same Debrah whom i spoke to regarding this issue last month was able to unsuspend pending investigation, today she tells Abraham to tell me that i must remain suspended until investigation is concluded, mind you this investigation (to simply allocated payments according to my POP's) has been going on since February
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MetroFibre Networx's replyOfficial
23 Jun 2025, 21:33Dear Godfrey
Thank you for bringing your concerns to our attention and for detailing your experience.
We understand the frustration caused by the repeated suspensions and unresolved allocation of your payments. Please be assured that we have escalated your query to our Finance Management team for urgent investigation into any outstanding amounts and the delays in allocating your proof of payments submitted.
We have also highlighted the importance of resolving this matter swiftly and have requested that your case be prioritised. Our team is monitoring the progress closely, and we will keep you updated as soon as feedback is received.
Your patience and understanding during this process are greatly appreciated.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention and for detailing your experience.
We understand the frustration caused by the repeated suspensions and unresolved allocation of your payments. Please be assured that we have escalated your query to our Finance Management team for urgent investigation into any outstanding amounts and the delays in allocating your proof of payments submitted.
We have also highlighted the importance of resolving this matter swiftly and have requested that your case be prioritised. Our team is monitoring the progress closely, and we will keep you updated as soon as feedback is received.
Your patience and understanding during this process are greatly appreciated.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Best regards,
MetroFibre Networx's reply23 Jun 2025, 21:33
Official
Dear Godfrey
Thank you for bringing your concerns to our attention and for detailing your experience.
We understand the frustration caused by the repeated suspensions and unresolved allocation of your payments. Please be assured that we have escalated your query to our Finance Management team for urgent investigation into any outstanding amounts and the delays in allocating your proof of payments submitted.
We have also highlighted the importance of resolving this matter swiftly and have requested that your case be prioritised. Our team is monitoring the progress closely, and we will keep you updated as soon as feedback is received.
Your patience and understanding during this process are greatly appreciated.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention and for detailing your experience.
We understand the frustration caused by the repeated suspensions and unresolved allocation of your payments. Please be assured that we have escalated your query to our Finance Management team for urgent investigation into any outstanding amounts and the delays in allocating your proof of payments submitted.
We have also highlighted the importance of resolving this matter swiftly and have requested that your case be prioritised. Our team is monitoring the progress closely, and we will keep you updated as soon as feedback is received.
Your patience and understanding during this process are greatly appreciated.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Best regards,