Billing for items not working

This is just the worst service provider there is. I am being billed for an installation which was not done correctly since I have no internet. After many hours of frustrating phone calls and back and forth a technician came out to check the installation and said it was working and left. I still had no internet. When you cancel since they can not provide you with a service, they charge you a 30 day notice period. How does one justify to charge a customer for an installation done wrong and a 30 day cancellation notice period when you can not provide the service.

I have escalated this matter multiple times to various people. The norm is for them to say someone will contact you to resolve this, but nothing happens. Before someone tries to comment on this post from Metro fibre, please refer to these tickets logged with no responce.

183110, 182997,186007, 185128, 183931, 183924, 183295