VT
Vuyo T
1 reviews | Active since Jan 2023
10 Mar 2026, 08:11
**** **** **** - BILLING FOR INACTIVE WIFI IS WILD
Metro Fibre is just a ****. There is no such thing as month - month. They will still bill you for 2 months for Wi-Fi that's NOT been Active. That's ridiculous. I am not paying for bills of WIFI that was not active. Also delaying cancellations on your end just to bill customers is a ****. You ruining our credit scores . STOP
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MetroFibre Networx's replyOfficial
10 Mar 2026, 08:56Dear Vuyo Tora
Thank you for sharing your feedback and bringing this matter to our attention.
We understand how frustrating it must be to receive billing for a service that you believe was not active, as well as the concern regarding the cancellation process and its impact on your account. This is certainly not the experience we aim to provide to our customers.
Your concerns regarding the billing and cancellation will be escalated to the relevant team for a full review of the account to determine what may have caused the charges and to ensure that the correct information reflects on the system. Feedback will be provided once the investigation has been completed.
Your feedback is important to us and helps us improve our processes.
Kind regards
Sibonisile
MetroFibre Complaints & Escalations
Thank you for sharing your feedback and bringing this matter to our attention.
We understand how frustrating it must be to receive billing for a service that you believe was not active, as well as the concern regarding the cancellation process and its impact on your account. This is certainly not the experience we aim to provide to our customers.
Your concerns regarding the billing and cancellation will be escalated to the relevant team for a full review of the account to determine what may have caused the charges and to ensure that the correct information reflects on the system. Feedback will be provided once the investigation has been completed.
Your feedback is important to us and helps us improve our processes.
Kind regards
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply10 Mar 2026, 08:56
Official
Dear Vuyo Tora
Thank you for sharing your feedback and bringing this matter to our attention.
We understand how frustrating it must be to receive billing for a service that you believe was not active, as well as the concern regarding the cancellation process and its impact on your account. This is certainly not the experience we aim to provide to our customers.
Your concerns regarding the billing and cancellation will be escalated to the relevant team for a full review of the account to determine what may have caused the charges and to ensure that the correct information reflects on the system. Feedback will be provided once the investigation has been completed.
Your feedback is important to us and helps us improve our processes.
Kind regards
Sibonisile
MetroFibre Complaints & Escalations
Thank you for sharing your feedback and bringing this matter to our attention.
We understand how frustrating it must be to receive billing for a service that you believe was not active, as well as the concern regarding the cancellation process and its impact on your account. This is certainly not the experience we aim to provide to our customers.
Your concerns regarding the billing and cancellation will be escalated to the relevant team for a full review of the account to determine what may have caused the charges and to ensure that the correct information reflects on the system. Feedback will be provided once the investigation has been completed.
Your feedback is important to us and helps us improve our processes.
Kind regards
Sibonisile
MetroFibre Complaints & Escalations