RM
Reekeditswe M
1 reviews | Active since Dec 2021
07 May 2025, 18:07
Billed Without Service – 10 Days Without Internet
On 29 April 2025, MetroFiber Networx debited my account for a WiFi router and installation, yet as of today (10 May), I still do not have internet service. It has been over 10 days without connectivity, and despite multiple attempts to contact them, I’ve only received vague responses and empty promises.
I expressed my frustration and requested that they collect their router so I can switch to a more reliable provider — but they’ve refused to do so. I feel like I'm being ignored and unfairly billed for a service I never received.
This level of service is unacceptable. I am requesting either immediate resolution with full connectivity or a refund and removal of their equipment.
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MetroFibre Networx's replyOfficial
07 May 2025, 18:41Dear Reekeditswe,
Thank you for bringing your concerns to our attention.
We understand how important reliable service is, and we have taken note of your experience regarding the delays and ongoing lack of connectivity. Please be assured that this matter has been escalated to the relevant management team on your existing ticket 716115 for urgent investigation and resolution.
Our team is committed to addressing this as a priority and ensuring the matter is resolved to your satisfaction.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We understand how important reliable service is, and we have taken note of your experience regarding the delays and ongoing lack of connectivity. Please be assured that this matter has been escalated to the relevant management team on your existing ticket 716115 for urgent investigation and resolution.
Our team is committed to addressing this as a priority and ensuring the matter is resolved to your satisfaction.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply07 May 2025, 18:41
Official
Dear Reekeditswe,
Thank you for bringing your concerns to our attention.
We understand how important reliable service is, and we have taken note of your experience regarding the delays and ongoing lack of connectivity. Please be assured that this matter has been escalated to the relevant management team on your existing ticket 716115 for urgent investigation and resolution.
Our team is committed to addressing this as a priority and ensuring the matter is resolved to your satisfaction.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We understand how important reliable service is, and we have taken note of your experience regarding the delays and ongoing lack of connectivity. Please be assured that this matter has been escalated to the relevant management team on your existing ticket 716115 for urgent investigation and resolution.
Our team is committed to addressing this as a priority and ensuring the matter is resolved to your satisfaction.
Best regards,
Marilize
MetroFibre Complaints & Escalations