Billed Unfairly for a Service I Barely Used No Resolution from MetroFibre

I am extremely disappointed with the way MetroFibre has handled my account and billing.

I activated a fibre service with MetroFibre, but within 10 to 15 days, the service was shut down and became inactive. I did not even get to use the service for a full 30 days. Suddenly, I received a bill stating that I owed R1436.29.

I was shocked by this and immediately contacted their support to ask what the charges were for, especially since the service was barely used and inactive most of the time. I was told they would do an investigation into the matter.

After a few days, I received an email stating that the investigation was complete and that “no credit is due” on the account. According to them, the charges were for a monthly subscription, not usage, and they simply attached a link to their Terms & Conditions document.

Here is an excerpt from their response:

“Please be advised that we have completed your credit investigation, and unfortunately, no credit is due on the account... The service was not billed based on data usage and the service was a monthly subscription.”

I find this extremely unfair. It makes no sense to charge a full month’s fee for a service that was not even active for half the time and barely used at all. I was not given proper warning or support during the deactivation, and now I’m being held responsible for a full month’s billing?

I feel taken advantage of and let down by a service provider I had hoped to trust. This is poor customer service and ********* billing. I am sharing my experience here to warn others and to seek a fair resolution.

MetroFibre, I request that you review this again and consider issuing a fair credit for the unused portion of the service.