IK
Imbuwa K
1 reviews | Active since Oct 2022
16 Sept 2025, 14:31
Billed for services I didnt use
I was using their services on fibre and was moving out of the unit in Nov month end and gave notice on their portal and email as I was moving to a complex they dont service. They only responded one month later and overcharged me for services I didnt use as I had moved out of the unit. I have sent emails and called their offices countless times to resolve this with no luck. I called even yesterday to dispute the one month they are charging me because of their late response and I was put on hold for a good 25 minutes until I ended up cutting the call. I moved out end of Nov, why am I charged Dec and Jan when I had already moved out?
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
16 Sept 2025, 15:11Good Day
Thank you for reaching out and for highlighting your concerns regarding the billing on your account.
We acknowledge your notice of cancellation submitted at the end of November, along with your relocation to a non-serviceable area. We understand the frustration caused when matters of this nature remain unresolved, especially after multiple attempts to engage with our team.
Please be assured that we are currently reviewing your account and all related correspondence, including your portal and email submissions. Our intention is to ensure that all billing is accurate and that any charges app**** are aligned with our processes and timelines.
We are prioritising this matter and will provide you with feedback once the review is complete. Should any adjustments be due based on the findings, the relevant credits will be processed accordingly.
Thank you for your continued patience while we work to resolve this.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and for highlighting your concerns regarding the billing on your account.
We acknowledge your notice of cancellation submitted at the end of November, along with your relocation to a non-serviceable area. We understand the frustration caused when matters of this nature remain unresolved, especially after multiple attempts to engage with our team.
Please be assured that we are currently reviewing your account and all related correspondence, including your portal and email submissions. Our intention is to ensure that all billing is accurate and that any charges app**** are aligned with our processes and timelines.
We are prioritising this matter and will provide you with feedback once the review is complete. Should any adjustments be due based on the findings, the relevant credits will be processed accordingly.
Thank you for your continued patience while we work to resolve this.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply16 Sept 2025, 15:11
Official
Good Day
Thank you for reaching out and for highlighting your concerns regarding the billing on your account.
We acknowledge your notice of cancellation submitted at the end of November, along with your relocation to a non-serviceable area. We understand the frustration caused when matters of this nature remain unresolved, especially after multiple attempts to engage with our team.
Please be assured that we are currently reviewing your account and all related correspondence, including your portal and email submissions. Our intention is to ensure that all billing is accurate and that any charges app**** are aligned with our processes and timelines.
We are prioritising this matter and will provide you with feedback once the review is complete. Should any adjustments be due based on the findings, the relevant credits will be processed accordingly.
Thank you for your continued patience while we work to resolve this.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and for highlighting your concerns regarding the billing on your account.
We acknowledge your notice of cancellation submitted at the end of November, along with your relocation to a non-serviceable area. We understand the frustration caused when matters of this nature remain unresolved, especially after multiple attempts to engage with our team.
Please be assured that we are currently reviewing your account and all related correspondence, including your portal and email submissions. Our intention is to ensure that all billing is accurate and that any charges app**** are aligned with our processes and timelines.
We are prioritising this matter and will provide you with feedback once the review is complete. Should any adjustments be due based on the findings, the relevant credits will be processed accordingly.
Thank you for your continued patience while we work to resolve this.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations