Billed for a dead line

I wish Metro fibre's technical support was as fast as the sales, I work from home got Metro fibre 250mb line because the previous metro connect line had a latency fault which they had not resolved, they were quickly out to upgrade me, it worked Monday and went down Wednesday with load shedding and has been down since, Both me and my wife are at the mercy of metro fibre while they give the famous feed back saying "we have logged a ticket and will get back to you! while we hang on for dear life and hope we don't lose our jobs.

you cant even change them as a service provider because they are the only fiber provider in the area.

I thought Metro fibre was in the private sector.