Beyond Livid

The experience I have had with communicating or trying to communicate with metrofibre has been the worst one I have ever had. All I need for them is to send me my Fibre Statement and they are withholding it. I have sent hundreds upon hundreds of emails only to be told they have sent me the invoice which they never did. All I need is literally the monthly statement for the fibre and they are refusing to give it to me. I am beyond livid