Beyond Frustrating! MetroFibre Networx - The Worst ISP in South Africa?

I'm genuinely at a loss for words to describe the sheer incompetence and lack of professionalism I've encountered with MetroFibre Networx. If I could give them zero stars, I would.

My internet has been down since Saturday at 12 p.m. It's now Tuesday, and I'm still stuck in a never-ending nightmare. The frustration has reached such an extreme level that I can't help but wonder: Is MetroFibre Networx the worst ISP in South Africa? It certainly seems that way.

I reached out to their support team AGAIN this morning, desperately seeking assistance. At 8:55 a.m., I was promised that a technician would contact me shortly to resolve the issue. Fast forward to 17:48, and guess what? Not a single call, message, or email from them. Radio silence.

But that's not the end of it. Throughout this torturous experience, I've requested Estimated Time of Restoration (ETR) updates multiple times. You'd think this would be standard practice for any reputable ISP, right? Well, not for MetroFibre Networx. They have consistently failed to provide me with any ETR updates, leaving me in the dark about when my internet might be restored.

It's as if they have absolutely no regard for their customers. It's astonishingly clear that they don't care about the inconvenience, frustration, and work disruption their abysmal service is causing me.

I can't help but wonder if MetroFibre Networx is simply running a **** operation. They take your money, promise you high-speed internet, and then completely abandon you when you need them the most. It's deceptive and *********.

I've had my fair share of bad experiences with service providers, but MetroFibre Networx has taken the cake. If you're considering using them, I implore you to think twice. Save yourself the headache, the stress, and the sheer disappointment. This ISP is a joke, and a terrible one at that.

MetroFibre Networx, you should be ashamed of the pitiful service you provide. Your utter disregard for your customers' needs and your complete lack of accountability is astounding. I hope that others read this review and steer clear of your disastrous services.

This is my second review because I wanted to rate you lower than the three stars I originally gave you.