1 reviews | Active since Dec 2024
Beware of MetroFibre!!!
I am so disappointed in MetroFibre's customer care. I am an online teacher and have been experiencing network issues for a while now. It's up and down with emails and Whatsapp messages and today was the final straw as it's starting to affect my job and so affects my income. I called in asking for a manager today and the lady at the call centre said a manager will call me within an hour. Of course no one did. After and hour and a half I called in again and another lady said that she will check if a manager was available I was put on hold for 10 minutes and my airtime ran out, I decided not to call back and rather to review here as people need to be aware. My internet speedtest today showed 25 out of 75! Come on! So what am I paying for??
I am truly sorry to hear about the issues you’ve been facing with our service, especially given the impact it’s having on your work. We understand how crucial a reliable connection is, and I can only imagine the frustration this has caused you.
Please accept our sincere apologies for the poor experience you’ve had with both the network performance and our customer care. It's disappointing to hear that we failed to follow through on our commitment to call you back, and I completely understand your decision to voice your concerns here.
We will be escalating this matter to the relevant team immediately to ensure that it is investigated and resolved as quickly as possible. Your situation is of the utmost priority, and we will take the necessary steps to address both the network issues and the lack of proper customer support you’ve received.
Once again, we apologize for the inconvenience caused, and I assure you that we are committed to improving the service you receive. If there’s anything further you’d like to discuss, please don't hesitate to reach out to me directly.
Thank you for bringing this to our attention.
Kind Regards
Sibonisile MetroFibre Complaints and Escalations
I am truly sorry to hear about the issues you’ve been facing with our service, especially given the impact it’s having on your work. We understand how crucial a reliable connection is, and I can only imagine the frustration this has caused you.
Please accept our sincere apologies for the poor experience you’ve had with both the network performance and our customer care. It's disappointing to hear that we failed to follow through on our commitment to call you back, and I completely understand your decision to voice your concerns here.
We will be escalating this matter to the relevant team immediately to ensure that it is investigated and resolved as quickly as possible. Your situation is of the utmost priority, and we will take the necessary steps to address both the network issues and the lack of proper customer support you’ve received.
Once again, we apologize for the inconvenience caused, and I assure you that we are committed to improving the service you receive. If there’s anything further you’d like to discuss, please don't hesitate to reach out to me directly.
Thank you for bringing this to our attention.
Kind Regards
Sibonisile MetroFibre Complaints and Escalations