1 reviews | Active since Oct 2024
Beware of Metro Fibre WiFi
*1/5 - Extremely Disappointing Experience with Metro Fibre and Metro Fibre Jeffrey's Bay ( The receptionist at Metro Fibre Jeffreys bay is lovely and this is not a reflection on her)
I've been left frustrated and disappointed with the service from Metro Fibre . Despite waiting two weeks, I'm still awaiting a technician to resolve my connectivity issue, leaving me without WiFi for an unacceptable amount of time.
The customer care experience has been abysmal. Support has been unresponsive, and the Jeffreys Bay area manager failed to follow up on my queries. When attempting to seek assistance via WhatsApp, I encountered unhelpful representatives who seemed unfami**** with the routes and unable to provide meaningful solutions.
The lack of customer satisfaction is staggering. As a paying customer, it's disheartening to feel ignored and undervalued. Metro Fibre needs significant improvement in their customer service and technical support. If you look at their other reviews in Google you'll see that I'm not the only customer experiencing the poor service.
*Key Issues:*
- Excessive wait times (2 weeks) for technician visit - Unresponsive support team - Area manager's lack of follow-up - Prolonged WiFi outage (2 weeks) - Poor customer care on WhatsApp - Inadequate training for online support staff - Overall lack of customer satisfaction
Until Metro Fibre addresses these systemic issues, I would caution potential customers to explore alternative providers. Until significant changes are made, I regretfully cannot recommend Metro Fibre
Phindile
MetroFibre Complaints & Escalations
Phindile
MetroFibre Complaints & Escalations
I'm writing to express my extreme dissatisfaction with Metro Fibre's customer care and follow-up protocols. Despite numerous attempts to resolve my WiFi issue, I've been left without assistance for 20 days.
Two days ago I received a call from Metro Fibre, promising a callback with a technician's schedule by 5 pm that same day. However, 72 hours have passed, and I'm still waiting.
What's appalling is that the representative claimed they were unaware of my issue and that it hadn't reached management. This is hard to believe, considering I've called over 15 times, including one instance where I requested to speak to a manager and was put on hold for 25 minutes at my own expense.
The lack of follow-through and transparency is staggering. I strongly advise against using Metro Fibre due to their subpar customer service.
In contrast, I highly recommend Herotel for reliable and efficient service.
I'm writing to express my extreme dissatisfaction with Metro Fibre's customer care and follow-up protocols. Despite numerous attempts to resolve my WiFi issue, I've been left without assistance for 20 days.
Two days ago I received a call from Metro Fibre, promising a callback with a technician's schedule by 5 pm that same day. However, 72 hours have passed, and I'm still waiting.
What's appalling is that the representative claimed they were unaware of my issue and that it hadn't reached management. This is hard to believe, considering I've called over 15 times, including one instance where I requested to speak to a manager and was put on hold for 25 minutes at my own expense.
The lack of follow-through and transparency is staggering. I strongly advise against using Metro Fibre due to their subpar customer service.
In contrast, I highly recommend Herotel for reliable and efficient service.
Phindile
MetroFibre Complaints & Escalations Team
Phindile
MetroFibre Complaints & Escalations Team