BJ
Bradley J
1 reviews | Active since Feb 2022
21 Nov 2023, 09:51
Beware Metrofibre
It is very difficult to get hold of them on the phone. You can wait for over an hour until they answer. Then they give you a ticket number which never gets resolved, I have received four ticket numbers now and, three weeks later, they have still not resolved my intermittent service. It's like dealing with Telkom-very poor service and even worse attitude.
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Replies (1)
MetroFibre Networx's replyOfficial
21 Nov 2023, 11:40Dear Bradley
We sincerely apologize for the inconvenience you've experienced and understand the frustration caused by the ongoing issues with your MetroFibre service. Your feedback is crucial to us, and we are committed to addressing and resolving this matter promptly.
We have taken note of your concerns regarding the difficulty in reaching us via phone and the delay in resolving the intermittent service disruptions. Please be assured that we are actively working to improve our response times and the overall customer experience.
To better assist you and expedite the resolution process, we would like to conduct a more in-depth analysis of your specific case. We will be reaching out to you via email shortly to gather additional information and perform troubleshooting steps to identify the root cause of the intermittent service disruptions.
Your cooperation in providing details about the nature and timing of the issues will greatly assist our technical team in delivering an effective solution. We understand the importance of a reliable internet connection, especially in today's digital age, and we are committed to restoring your service to optimal levels.
Once we receive the necessary information, our team will prioritize your case and work diligently to resolve the underlying problems causing the intermittent service disruptions.
We appreciate your patience and understanding as we work towards a resolution.
Thank you for choosing MetroFibre, and we look forward to ensuring your satisfaction with our services.
Best regards
Marilize
We sincerely apologize for the inconvenience you've experienced and understand the frustration caused by the ongoing issues with your MetroFibre service. Your feedback is crucial to us, and we are committed to addressing and resolving this matter promptly.
We have taken note of your concerns regarding the difficulty in reaching us via phone and the delay in resolving the intermittent service disruptions. Please be assured that we are actively working to improve our response times and the overall customer experience.
To better assist you and expedite the resolution process, we would like to conduct a more in-depth analysis of your specific case. We will be reaching out to you via email shortly to gather additional information and perform troubleshooting steps to identify the root cause of the intermittent service disruptions.
Your cooperation in providing details about the nature and timing of the issues will greatly assist our technical team in delivering an effective solution. We understand the importance of a reliable internet connection, especially in today's digital age, and we are committed to restoring your service to optimal levels.
Once we receive the necessary information, our team will prioritize your case and work diligently to resolve the underlying problems causing the intermittent service disruptions.
We appreciate your patience and understanding as we work towards a resolution.
Thank you for choosing MetroFibre, and we look forward to ensuring your satisfaction with our services.
Best regards
Marilize
MetroFibre Networx's reply21 Nov 2023, 11:40
Official
Dear Bradley
We sincerely apologize for the inconvenience you've experienced and understand the frustration caused by the ongoing issues with your MetroFibre service. Your feedback is crucial to us, and we are committed to addressing and resolving this matter promptly.
We have taken note of your concerns regarding the difficulty in reaching us via phone and the delay in resolving the intermittent service disruptions. Please be assured that we are actively working to improve our response times and the overall customer experience.
To better assist you and expedite the resolution process, we would like to conduct a more in-depth analysis of your specific case. We will be reaching out to you via email shortly to gather additional information and perform troubleshooting steps to identify the root cause of the intermittent service disruptions.
Your cooperation in providing details about the nature and timing of the issues will greatly assist our technical team in delivering an effective solution. We understand the importance of a reliable internet connection, especially in today's digital age, and we are committed to restoring your service to optimal levels.
Once we receive the necessary information, our team will prioritize your case and work diligently to resolve the underlying problems causing the intermittent service disruptions.
We appreciate your patience and understanding as we work towards a resolution.
Thank you for choosing MetroFibre, and we look forward to ensuring your satisfaction with our services.
Best regards
Marilize
We sincerely apologize for the inconvenience you've experienced and understand the frustration caused by the ongoing issues with your MetroFibre service. Your feedback is crucial to us, and we are committed to addressing and resolving this matter promptly.
We have taken note of your concerns regarding the difficulty in reaching us via phone and the delay in resolving the intermittent service disruptions. Please be assured that we are actively working to improve our response times and the overall customer experience.
To better assist you and expedite the resolution process, we would like to conduct a more in-depth analysis of your specific case. We will be reaching out to you via email shortly to gather additional information and perform troubleshooting steps to identify the root cause of the intermittent service disruptions.
Your cooperation in providing details about the nature and timing of the issues will greatly assist our technical team in delivering an effective solution. We understand the importance of a reliable internet connection, especially in today's digital age, and we are committed to restoring your service to optimal levels.
Once we receive the necessary information, our team will prioritize your case and work diligently to resolve the underlying problems causing the intermittent service disruptions.
We appreciate your patience and understanding as we work towards a resolution.
Thank you for choosing MetroFibre, and we look forward to ensuring your satisfaction with our services.
Best regards
Marilize