Better Dead than Alive

I app**** for a fiber network to be installed at my parents house, and as Metrofibre was the only company allowed to install the infrastructure at the time I had no choice to use them. Months and months passed by with no communication from their side, i logged their "tickets" and just no one rep****. If you phone you can't get hold of the right person to speak to and if someone's taking your number to call you back you could be assure that phone call will never happen. I even went so far as to driving to their offices but even there no one could assist. My application and cost change in the meantime from them with just a mail informing me, I app**** for voip telecommunication with a certain package they had at the time and that even disappear from the system with no one asking. About 7 months later after they done the installation to the house (system never worked before) I received a mail, just a mail no phone call asking me to send pictures to them to see if everything is on as they can't pick the signal up. I rep**** with the mail and pictures. And again I received the same mail 2 weeks later asking for those pictures. At this stage I was just plain gatvol with them and ignore the mail. Eventually I received a phone call from them asking me to confirm if all the lights is on. I explained to the lady if the check the mails as asked they would have noticed that I did send the info they asked for and that no one ever read the mail. On the pictures she noticed that there was an extra little box missing that was supposed to be installed. She said she would send the technicians out to come and install it. Weeks went by without any communication and eventually received a phone call from another lady who want to make an appointment to come and have a look on what's wrong for 2 weeks later. The technician came out to look at what was wrong and installed the box and left the premises saying it will work in the next couple of hours. Nothing! Nada! Niks! Again some time lapsed before the contacted me again and waiting for them to come out, now they replaced the wire inside the house again leaving and saying it will work in a couple of hours, low and behold again nothing worked. So another week or so passed before someone wake up out of their sleep to check and see and making an appointment to come and check again. This time they replace the brand new modem and voila there it was working. From application to working condition it took them about a year to get it right with minimum communication no apology's nothing. But now it is one what is the first thing they expect from me, PAYMENT. and it must happen now in the middle of the month out of now where no planning or budgeting for them just pay NOW. As I planned to pay at the end of the month and done a deposit what I the could afford at the time they still switched of the services as it is so called pre-paid. So then I decide you know what then it can still stay of for another month so that I can just get my things in order because covid also hit my family and I need to assist. And guess what I final letter for demand and all sorts of threads in it and the account is not even arears more than 47 days - not working!!! I PROMISE METROFIBRE THE MOMENT I CAN MOVE TO ANOTHER INFRASTRUCTURE PROVIDER I WILL LEAVE YOU WITH THE GREATEST JOY IN MY HEART>