PS
Palladino S
1 reviews | Active since Jun 2022
30 Jun 2022, 15:22
Best poor service around
Fails to resolve issue when internet is down Fails at proactive feedback Failing at processing cancelelation request
Helpful (0)
Replies (8)0
Replies (8)
MetroFibre Networx's replyOfficial
30 Jun 2022, 15:55Good day, Palladino,
Thank you for brining this under our attention.
We are investigating your fault and will revert back to you as soon as possible.
Kind Regards
MetroFibre
Thank you for brining this under our attention.
We are investigating your fault and will revert back to you as soon as possible.
Kind Regards
MetroFibre
MetroFibre Networx's reply30 Jun 2022, 15:55
Official
Good day, Palladino,
Thank you for brining this under our attention.
We are investigating your fault and will revert back to you as soon as possible.
Kind Regards
MetroFibre
Thank you for brining this under our attention.
We are investigating your fault and will revert back to you as soon as possible.
Kind Regards
MetroFibre
PS
Palladino S's updateReviewer Update
01 Jul 2022, 12:48Once again failed to fulfill commitment, nobody has called.
Internet is still down
Process my cancelation so that I can use a more reliable service.
Internet is still down
Process my cancelation so that I can use a more reliable service.
PS
Palladino S's update01 Jul 2022, 12:48
Reviewer Update
Once again failed to fulfill commitment, nobody has called.
Internet is still down
Process my cancelation so that I can use a more reliable service.
Internet is still down
Process my cancelation so that I can use a more reliable service.
MetroFibre Networx's replyOfficial
01 Jul 2022, 13:45Good day
Thank you for taking our call.
Please expect a call from our contractor soon.
Kind regards
MetroFibre
Thank you for taking our call.
Please expect a call from our contractor soon.
Kind regards
MetroFibre
MetroFibre Networx's reply01 Jul 2022, 13:45
Official
Good day
Thank you for taking our call.
Please expect a call from our contractor soon.
Kind regards
MetroFibre
Thank you for taking our call.
Please expect a call from our contractor soon.
Kind regards
MetroFibre
PS
Palladino S's updateReviewer Update
01 Jul 2022, 14:32I want to cancel the service please. Metro fibre is the worst ISP on earth.
PS
Palladino S's update01 Jul 2022, 14:32
Reviewer Update
I want to cancel the service please. Metro fibre is the worst ISP on earth.
MetroFibre Networx's replyOfficial
01 Jul 2022, 14:56Dear Palladino
Please take note that the matter has been escalated to the appropriate department as discussed.
We appreciate your understanding and patience.
An agent will keep you updated.
Kind Regards,
MetroFibre
Please take note that the matter has been escalated to the appropriate department as discussed.
We appreciate your understanding and patience.
An agent will keep you updated.
Kind Regards,
MetroFibre
MetroFibre Networx's reply01 Jul 2022, 14:56
Official
Dear Palladino
Please take note that the matter has been escalated to the appropriate department as discussed.
We appreciate your understanding and patience.
An agent will keep you updated.
Kind Regards,
MetroFibre
Please take note that the matter has been escalated to the appropriate department as discussed.
We appreciate your understanding and patience.
An agent will keep you updated.
Kind Regards,
MetroFibre
PS
Palladino S's updateReviewer Update
02 Jul 2022, 11:48So turns out that my address was changed without my permission and nobody wanted to admit this fault and wanted to send a tech to my residence to get this fixed(nobody has come as of yet). On top of this you sent me an invoice to charge me for this change of address that I did not request. To this day I still have no service and I am trying to cancel with metro fibre immediately so that I can use a new ISP then you want to impose you 30 day notice even though there is no service. So I must have no service for another month and pay you for neglalegnace and incompetence?
Cancel my line immediately please.
Cancel my line immediately please.
PS
Palladino S's update02 Jul 2022, 11:48
Reviewer Update
So turns out that my address was changed without my permission and nobody wanted to admit this fault and wanted to send a tech to my residence to get this fixed(nobody has come as of yet). On top of this you sent me an invoice to charge me for this change of address that I did not request. To this day I still have no service and I am trying to cancel with metro fibre immediately so that I can use a new ISP then you want to impose you 30 day notice even though there is no service. So I must have no service for another month and pay you for neglalegnace and incompetence?
Cancel my line immediately please.
Cancel my line immediately please.
MetroFibre Networx's replyOfficial
02 Jul 2022, 12:00Good day Palladino,
Kindly be advised that a technician is scheduled for tomorrow.
We understand your frustration and disappointment with this regard.
Kind Regards
MetroFibre
Kindly be advised that a technician is scheduled for tomorrow.
We understand your frustration and disappointment with this regard.
Kind Regards
MetroFibre
MetroFibre Networx's reply02 Jul 2022, 12:00
Official
Good day Palladino,
Kindly be advised that a technician is scheduled for tomorrow.
We understand your frustration and disappointment with this regard.
Kind Regards
MetroFibre
Kindly be advised that a technician is scheduled for tomorrow.
We understand your frustration and disappointment with this regard.
Kind Regards
MetroFibre
MetroFibre Networx's replyOfficial
04 Jul 2022, 08:56Dear Palladino
We appreciate you giving us the chance to make things right.
We are pleased that the problem has been resolved and your connection is now operational.
Thank you for your patience.
Kind Regards,
MetroFibre
We appreciate you giving us the chance to make things right.
We are pleased that the problem has been resolved and your connection is now operational.
Thank you for your patience.
Kind Regards,
MetroFibre
MetroFibre Networx's reply04 Jul 2022, 08:56
Official
Dear Palladino
We appreciate you giving us the chance to make things right.
We are pleased that the problem has been resolved and your connection is now operational.
Thank you for your patience.
Kind Regards,
MetroFibre
We appreciate you giving us the chance to make things right.
We are pleased that the problem has been resolved and your connection is now operational.
Thank you for your patience.
Kind Regards,
MetroFibre