MJ
Margaret J
1 reviews | Active since Jun 2013
03 Jul 2023, 19:31
Ben delivered exceptional service
Ben was an unbelievable technician. Prompt, professional and kept me me in loop throughout the entire process. He completed the installation within 15 Minutes. The problem arrived with the activation from MetroFibre's side. Unfortunately, Metro fibre was not as supportive, and I had to constantly follow up. As a Contractor, I have steep deadlines. The fact that I was held-up from submission of my work is unacceptable. C'mon, MetroFibre: you can do better than this!
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Replies (1)MetroFibre Networx's replyOfficial
04 Jul 2023, 07:50Good day Margaret,
We are glad to learn that our colleague Ben has assisted professionally and promptly.
We sincerely apologize for the delayed activation, but we can confirm that your fibre line is connected.
Thank you for your patience.
Kind regards,
Nthabi
We are glad to learn that our colleague Ben has assisted professionally and promptly.
We sincerely apologize for the delayed activation, but we can confirm that your fibre line is connected.
Thank you for your patience.
Kind regards,
Nthabi
MetroFibre Networx's reply04 Jul 2023, 07:50
Official
Good day Margaret,
We are glad to learn that our colleague Ben has assisted professionally and promptly.
We sincerely apologize for the delayed activation, but we can confirm that your fibre line is connected.
Thank you for your patience.
Kind regards,
Nthabi
We are glad to learn that our colleague Ben has assisted professionally and promptly.
We sincerely apologize for the delayed activation, but we can confirm that your fibre line is connected.
Thank you for your patience.
Kind regards,
Nthabi
