MM
Mluih M
1 reviews | Active since Aug 2022
21 Nov 2023, 16:25
BELOW AVERAGE SERVICE FROM METROFIBRE
Metro installed a faulty router and after 4 days since reporting the issue, they have ignored the call to exchange the router.
The router does not show from the list, however from their side its appearing and the account is being billed. This is undue enrichment, the service will be paid for however the end user has not been given proper services.
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MetroFibre Networx's replyOfficial
22 Nov 2023, 09:27Dear Mluih Mzobe
We sincerely apologize for the inconvenience you've faced due to the faulty router and the delay in resolving the issue. We understand the frustration caused by the lack of proper service despite being billed, and we want to assure you that we take this matter seriously.
Upon receiving your complaint, we have raised the matter with our Network Operations Centre (NOC) for urgent assistance and resolution. Our technical team will investigate the router issue thoroughly, ensuring that it is promptly exchanged and that your services are restored to optimal levels.
We understand the importance of having a reliable and fully functional service, and we are committed to addressing this matter with the urgency it deserves. Our team will work diligently to rectify the situation and prevent any further inconvenience.
Thank you for bringing this matter to our attention, and we appreciate your patience as we work towards resolving the issue. If you have any additional details or concerns, please feel free to share them with us.
We value your continued trust in MetroFibre, and our team is dedicated to providing you with the high-quality service you deserve.
Best Wishes
Marilize
We sincerely apologize for the inconvenience you've faced due to the faulty router and the delay in resolving the issue. We understand the frustration caused by the lack of proper service despite being billed, and we want to assure you that we take this matter seriously.
Upon receiving your complaint, we have raised the matter with our Network Operations Centre (NOC) for urgent assistance and resolution. Our technical team will investigate the router issue thoroughly, ensuring that it is promptly exchanged and that your services are restored to optimal levels.
We understand the importance of having a reliable and fully functional service, and we are committed to addressing this matter with the urgency it deserves. Our team will work diligently to rectify the situation and prevent any further inconvenience.
Thank you for bringing this matter to our attention, and we appreciate your patience as we work towards resolving the issue. If you have any additional details or concerns, please feel free to share them with us.
We value your continued trust in MetroFibre, and our team is dedicated to providing you with the high-quality service you deserve.
Best Wishes
Marilize
MetroFibre Networx's reply22 Nov 2023, 09:27
Official
Dear Mluih Mzobe
We sincerely apologize for the inconvenience you've faced due to the faulty router and the delay in resolving the issue. We understand the frustration caused by the lack of proper service despite being billed, and we want to assure you that we take this matter seriously.
Upon receiving your complaint, we have raised the matter with our Network Operations Centre (NOC) for urgent assistance and resolution. Our technical team will investigate the router issue thoroughly, ensuring that it is promptly exchanged and that your services are restored to optimal levels.
We understand the importance of having a reliable and fully functional service, and we are committed to addressing this matter with the urgency it deserves. Our team will work diligently to rectify the situation and prevent any further inconvenience.
Thank you for bringing this matter to our attention, and we appreciate your patience as we work towards resolving the issue. If you have any additional details or concerns, please feel free to share them with us.
We value your continued trust in MetroFibre, and our team is dedicated to providing you with the high-quality service you deserve.
Best Wishes
Marilize
We sincerely apologize for the inconvenience you've faced due to the faulty router and the delay in resolving the issue. We understand the frustration caused by the lack of proper service despite being billed, and we want to assure you that we take this matter seriously.
Upon receiving your complaint, we have raised the matter with our Network Operations Centre (NOC) for urgent assistance and resolution. Our technical team will investigate the router issue thoroughly, ensuring that it is promptly exchanged and that your services are restored to optimal levels.
We understand the importance of having a reliable and fully functional service, and we are committed to addressing this matter with the urgency it deserves. Our team will work diligently to rectify the situation and prevent any further inconvenience.
Thank you for bringing this matter to our attention, and we appreciate your patience as we work towards resolving the issue. If you have any additional details or concerns, please feel free to share them with us.
We value your continued trust in MetroFibre, and our team is dedicated to providing you with the high-quality service you deserve.
Best Wishes
Marilize