MP
Marinda P
1 reviews | Active since Mar 2010
05 Dec 2025, 11:10
Begging for a updated statement
I need to beg for a statement that doesn't show 2 payments. What is going on in the accounts department of Metrofibre. Every time they send me a mail that they cannot find my account. All the months at metrofibre no problems. Since end of October they don't want to send me a update statement......... Want to now where is my payment allocated to????????
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Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
05 Dec 2025, 11:45Dear Marinda
Thank you for bringing this to our attention.
I understand your frustration regarding the repeated issues with the statements and the difficulty experienced in locating your account. I have requested an updated statement urgently—one that reflects the correct payments and excludes any duplicated amounts.
This matter has been escalated to ensure it is prioritised by our accounts team. You will receive the corrected statement as soon as it is available.
Thank you for your patience while we resolve this.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
I understand your frustration regarding the repeated issues with the statements and the difficulty experienced in locating your account. I have requested an updated statement urgently—one that reflects the correct payments and excludes any duplicated amounts.
This matter has been escalated to ensure it is prioritised by our accounts team. You will receive the corrected statement as soon as it is available.
Thank you for your patience while we resolve this.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Best regards,
MetroFibre Networx's reply05 Dec 2025, 11:45
Official
Dear Marinda
Thank you for bringing this to our attention.
I understand your frustration regarding the repeated issues with the statements and the difficulty experienced in locating your account. I have requested an updated statement urgently—one that reflects the correct payments and excludes any duplicated amounts.
This matter has been escalated to ensure it is prioritised by our accounts team. You will receive the corrected statement as soon as it is available.
Thank you for your patience while we resolve this.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
I understand your frustration regarding the repeated issues with the statements and the difficulty experienced in locating your account. I have requested an updated statement urgently—one that reflects the correct payments and excludes any duplicated amounts.
This matter has been escalated to ensure it is prioritised by our accounts team. You will receive the corrected statement as soon as it is available.
Thank you for your patience while we resolve this.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Best regards,
MP
Marinda P's updateReviewer Update
08 Dec 2025, 14:06Still wait for the statement where my payments of 30 October 2025 and 20 November 2025 show on the statement.??????
Is there a problem in your account department????? Because where is the 2 payments then
Is there a problem in your account department????? Because where is the 2 payments then
MP
Marinda P's update08 Dec 2025, 14:06
Reviewer Update
Still wait for the statement where my payments of 30 October 2025 and 20 November 2025 show on the statement.??????
Is there a problem in your account department????? Because where is the 2 payments then
Is there a problem in your account department????? Because where is the 2 payments then
MetroFibre Networx's replyOfficial
08 Dec 2025, 14:35 Request sent to our Finance team for urgent assistance.
Best regards,
MetroFibre Networx's reply08 Dec 2025, 14:35
Official
Request sent to our Finance team for urgent assistance.
Best regards,