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Popela M
1 reviews | Active since Mar 2020
21 Feb 2026, 12:24
Been without an inte...
Been without an internet for 3 days and they so lazy to send a technician out instead insist on helping remotely- pathetic serviceš
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MetroFibre Networx's replyOfficial
21 Feb 2026, 15:27Dear Popela
Thank you for bringing this matter to our attention.
Being without internet access for three days is understandably frustrating, and we fully recognise the inconvenience this has caused. Your experience is not aligned with the service standard we aim to deliver.
Arrangements are being prioritised to ensure a technician attends as soon as possible to restore your service. We are also reviewing the handling of this case internally to improve response times in similar situations.
We appreciate your patience and the opportunity to address this matter. Further updates will be shared with you shortly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
Being without internet access for three days is understandably frustrating, and we fully recognise the inconvenience this has caused. Your experience is not aligned with the service standard we aim to deliver.
Arrangements are being prioritised to ensure a technician attends as soon as possible to restore your service. We are also reviewing the handling of this case internally to improve response times in similar situations.
We appreciate your patience and the opportunity to address this matter. Further updates will be shared with you shortly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply21 Feb 2026, 15:27
Official
Dear Popela
Thank you for bringing this matter to our attention.
Being without internet access for three days is understandably frustrating, and we fully recognise the inconvenience this has caused. Your experience is not aligned with the service standard we aim to deliver.
Arrangements are being prioritised to ensure a technician attends as soon as possible to restore your service. We are also reviewing the handling of this case internally to improve response times in similar situations.
We appreciate your patience and the opportunity to address this matter. Further updates will be shared with you shortly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
Being without internet access for three days is understandably frustrating, and we fully recognise the inconvenience this has caused. Your experience is not aligned with the service standard we aim to deliver.
Arrangements are being prioritised to ensure a technician attends as soon as possible to restore your service. We are also reviewing the handling of this case internally to improve response times in similar situations.
We appreciate your patience and the opportunity to address this matter. Further updates will be shared with you shortly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations