1 reviews | Active since Aug 2025
!!!!!! BE WARNED, ABSOLUTLY POOR SERVICE BY METROFIBRE !!!!!!!!!!!!
Very poor service, We have been trying to get an installer for our new place for the last week and a half. we were told that the order has been put through and now the Vuma tel will send some one over to install. no installer came, when we followed up on whatsapp, we were blueticked, when we call we are told that the metrofibre team go doesn't work today, only to research them after calling again later and asking to be put through to them. Either your teams are not trained well or just do not want to assist because we were **** to. Further more, After a week and a half of being blue ticked and being taken back and forth from metro fibre to vuma tel, who insist that they haven't recieved any thing from metro fiber meaning our requests were not actioned, Your agent still has the audacity to ask us to send an email to orders again because she can not assist on her side. Send an email that will be ignored?
we are tired of being taken for a ride especially for a service that we paid for. We now have to buy data while the debit order went off for the month for internet access.
We have to travel and spend money to work where there's internet access over the weekend. We are being severely inconvenienced, **** to by staff that is either dishonest or doesnt know the company they work for, to tell us that a whole department is not working today only to find that they do is disturbing.
i Honestly wouldnt recommend metrofibre to anyone, its constant issues, every month its something, either the line is down, or theres just no internet access and to make matters worse we are reffered else where for assistance, and that is vuma tel.
we are honestly considering cutting the MIDDLE MAN that is Metrofibre and dealing directly with Vuma Tel who are half the price that we pay and they install and service their customers without a third party.
If you guys wish to make this right this is the number linked to the account will be given as a reference for you to see and action.
For anybody reading this, watch how they do what they do best........... Ignore paying customers
Thank you for reaching out to us and for bringing this matter to our attention.
We sincerely apologise for the inconvenience and frustration you have experienced. Please note that we have escalated your query to the relevant department for urgent assistance and to ensure the matter is addressed appropriately.
We will actively monitor the progress of your query until it has been fully resolved, and we will keep you updated throughout the process.
Thank you for your patience, and we appreciate the opportunity to assist.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us and for bringing this matter to our attention.
We sincerely apologise for the inconvenience and frustration you have experienced. Please note that we have escalated your query to the relevant department for urgent assistance and to ensure the matter is addressed appropriately.
We will actively monitor the progress of your query until it has been fully resolved, and we will keep you updated throughout the process.
Thank you for your patience, and we appreciate the opportunity to assist.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We demand to be serviced or give us back our money. We paid for a whole month of November but had access to internet for half of that month.
i want an update before the end of this day as to when the installers are coming.
!!!!!ATTENTION ANYONE READING THIS, BE PREPARED FOR POOR CUSTOMER SEERVICE FROM METRO FIBRE!!!!!
We demand to be serviced or give us back our money. We paid for a whole month of November but had access to internet for half of that month.
i want an update before the end of this day as to when the installers are coming.
!!!!!ATTENTION ANYONE READING THIS, BE PREPARED FOR POOR CUSTOMER SEERVICE FROM METRO FIBRE!!!!!
Our MetroGo has tried to contact you yesterday and today unsuccessfully on the number you provided as reference on this complaint.
Kindly confirm if we may contact you on the other number that provided on this complaint, and please advise a convenient time that we may contact you.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Our MetroGo has tried to contact you yesterday and today unsuccessfully on the number you provided as reference on this complaint.
Kindly confirm if we may contact you on the other number that provided on this complaint, and please advise a convenient time that we may contact you.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We did however receive an email saying you cant get a hold of us and i have just received a call on my side (my number ***) from Morris who is currently following up on the status of the application.
Just to fill you up on the current status of the situation, We eventually managed to get through to Bongiwe at the orders department who explained that our current address already has a vumatel line and it wasn't disconnected. She has since sent an application to vumatel for them to disconnect the previous tenant and that usually takes about 48hrs. Tomorrow 48hrs will have elapsed and we are hoping to get feedback.
Unless of course Morris finds that it has already been actioned, then please by all means, lets move on to the next step of getting an installer to our address. Please do check in with Bongiwe in the orders department she knows the story and where we are currently.
Thank you Sibonelo and i hope you and your team will continue to communicate and update
We did however receive an email saying you cant get a hold of us and i have just received a call on my side (my number ***) from Morris who is currently following up on the status of the application.
Just to fill you up on the current status of the situation, We eventually managed to get through to Bongiwe at the orders department who explained that our current address already has a vumatel line and it wasn't disconnected. She has since sent an application to vumatel for them to disconnect the previous tenant and that usually takes about 48hrs. Tomorrow 48hrs will have elapsed and we are hoping to get feedback.
Unless of course Morris finds that it has already been actioned, then please by all means, lets move on to the next step of getting an installer to our address. Please do check in with Bongiwe in the orders department she knows the story and where we are currently.
Thank you Sibonelo and i hope you and your team will continue to communicate and update
The team has advised the same.
We will follow up with them as well.
The team has advised the same.
We will follow up with them as well.