Battling to get support from Metro fibre

Item: MetroFibre Networx
Rating: 1
Author: zamantanzi N

They came to install the cable and the router connection. Now I'm struggling to get hold of them and when I phone the customer service number provided on my email they can't recognise my number it's not not pulling on their system yet I'm using only one number 😏. I'm just sitting with the router that I can't load

Helpful (0)

Replies (2)

MetroFibre Networx's replyOfficial

07 Dec 2022, 16:53

Good afternoon Zamantanzi,

We apologize for the inconvenience and thank you for bringing this under our attention.

Kindly note one of our Connect agents will be in contact with you shortly.

Kind Regards
Clarisa
MetroFibre Networx

MetroFibre Networx's reply07 Dec 2022, 16:53

Official

zamantanzi N's updateReviewer Update

07 Dec 2022, 17:30

Hi Clarissa

Thank you for your feedback but the huge problem is we can't even get to discuss my query as soon as they transferring me the phone just say invalid number..... I don't have hope that we'll ever win here

I'm seeing even other complaints I guess Metro fibre is ready to serve the community

zamantanzi N's update07 Dec 2022, 17:30

Reviewer Update