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Tshepo M

1 reviews | Active since Feb 2022

13 Jul 2025, 09:54

Barely have internet

My internet is been down since Wednesday, you contractor tells me is overbooked, how is this my problem? I have requested you to send someone to fix this service permanently so you went dead quiet, your service degraded so bad that i have to log calls every few weeks, I am tired.

0
Replies (5)
MetroFibre Networx
MetroFibre Networx's reply13 Jul 2025, 10:26
Official
Dear Tshepo

Thank you for bringing this matter to our attention.

We have escalated your query and requested that our team contact you as soon as possible to resolve the ongoing service issue. We understand how frustrating this experience must be and are committed to ensuring that your connection is restored and a permanent solution is implemented.

Please rest assured that we are closely monitoring the progress on your case and will keep you updated with any developments.

Kind Regards,
Siboniso
MetroFibre Complaints and Escalations

Best regards,

TM
Tshepo M's update13 Jul 2025, 10:41
Reviewer Update
Hi Siboniso

Please do, I have ran out of patience right now, I will reply here if i hear nothing from you guys .

Thank you
MetroFibre Networx
MetroFibre Networx's reply13 Jul 2025, 10:45
Official
Good Day Tshepo

Thank you, the above has been noted.

Kind Regards,
Siboniso
MetroFibre Complaints and Escalations

Best regards,

TM
Tshepo M's update13 Jul 2025, 15:40
Reviewer Update
Hi Siboniso

My connection is restored, next time please tell your contractor to communicate properly and must never tell me they are overbooked, it has nothing to do with me.

Thank you
MetroFibre Networx
MetroFibre Networx's reply15 Jul 2025, 15:03
Official
Good Day

Thank you for letting us know.


Best regards,