BAD/POOR SERVICE & RUDE FINANCE AGENTS

MetroFibre finance team really demonstrated that they don't care about their customers. I've been waiting for my refund for more than a year now 01/02/2023 as it was an agreement from Customer Care Agent Sibonisile Sithole. On the 1st of February 2023 i moved to another apartment in the same complex and i completed the change of address form paid my billing on the 25/01/2023 for February 2023 but from the 1st of February i didn't have service until the 14/02/2023 the person who was helping me with connection from the 1st of February was Sibonisile Sithole and my service was restored on the 14/02/2023 i asked the agent to help me get a refund for the days i didn't have service which she did but no response from finance on the 15/02/2023 i sent a follow-up email and got a ticket reference number: 57836 which until today 26/01/2023 has not been resolved. I was promised that it would be refunded or credited back for the days i didn't have service , but nothing has come forth. Today, I tried to make follow up on the matter and I have spend a lot of money on airtime trying to get assistance and got a very bad service from 3 call centre agents, Tebogo, Cassie and Marieta. Two of them drop call on me, and Tebogo promised me that she has escalated the matter to the management and that she would call me back before the end of business day, but she did not. All I'm asking is my refund to be paid back into my account. If MetroFibre can suspend your account immediately due to non-payment/ monthly subscription, what is so difficult for them to refund me immediately if they have acknowledged that I didn't have service for 14 days. On the 24/01/2023 my service was suspended due to non-payment of my monthly subscription but i had made an arrangement for this payment to be paid on the 28th of January 2023 got a ticket reference number 152429 and yesterday i called Marietta (who was rude)to ask why my service was suspended she told by management to suspend my service and promised to call me back which am still waiting until now. I'm working from home and this has affected my job as i have 2 day that i didn't work and my kids are using internet access to their homework. Guys i need my service to be reactivated so that i can work and pay my bills and for the finance team to resolve my ticket reference number: 57836 It's been a year now but you are quick to suspend my service, if they can look into my account I've been paying my account every month and on time i don't deserve such treatment. Today i was on the call for 24mins waiting to speak to the finance team no response only spoke to Rita Van Niekerk who said she will request the finance team to call me back which am still waiting till now.

My reference number is: SOL196