BADCUSTOMER SERVICE BY METROFIBRE

I am disgusted by the level of service i am getting from Metrofibre. My installation for fibre was done by Vumatel on 03 May 2023, they advised that connection is fine so we must wait for the ISP company which is Metrofibre to send us a router then we good to go. Friday the 5th of May the Router arrived from Metrofibre and there was no internet connection. We spoke to different technicians from Metrofibre and they were shifting the blame to Vumatel, now they keep coming up with different stories so to me it looks like they do not know what they are doing. Saturday the 6th they told me they will send a technician today (o8 may) to my surprise they did not even log a ticket with Vumatel. Metrofibre's service is disguisting and to get hold of them is a mission and their watsup line you get a response after an hour then you wait another hour for the next response. I am very disappointed by their service and jaa cheap things hey..lesson learnt shame!!!!