SK
Salome K
1 reviews | Active since Feb 2012
04 Dec 2019, 19:45
Bad workmenship
I am very disappointed with the workmanship. I was home when trenches was made, and made the workers aware of my sprinkler system and rose garden and even phoned a Marnus guy who came and ensured me all will be done with care. Upon us returning from holiday yesterday there are holes and repairs on sprinkler pipes in rose garden, been exposed to elements but worse the sprinklers that worked on grass can not even get pressure to pop up. It worked before we went on This kind of workmanship is a hampering factor for residents to subscribe to metrofibre.
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Replies (3)
MetroFibre Networx's replyOfficial
12 Dec 2019, 13:22Good day Salome,
We are sorry to hear the experience you have had. One of our customer care agents will contact you shortly.
Kind regards
The MetroFibre Team
We are sorry to hear the experience you have had. One of our customer care agents will contact you shortly.
Kind regards
The MetroFibre Team
MetroFibre Networx's reply12 Dec 2019, 13:22
Official
Good day Salome,
We are sorry to hear the experience you have had. One of our customer care agents will contact you shortly.
Kind regards
The MetroFibre Team
We are sorry to hear the experience you have had. One of our customer care agents will contact you shortly.
Kind regards
The MetroFibre Team
SK
Salome K's updateReviewer Update
22 Dec 2019, 15:44Nobody contacted me. I am a hemiplegic and i installed irrigation system to assist me in watering my garden. This is unacceptable. Send an email at least explaining who fix my system and your plastic top that is sinking more and more defiantly letting water into the fibre lines
SK
Salome K's update22 Dec 2019, 15:44
Reviewer Update
Nobody contacted me. I am a hemiplegic and i installed irrigation system to assist me in watering my garden. This is unacceptable. Send an email at least explaining who fix my system and your plastic top that is sinking more and more defiantly letting water into the fibre lines
SK
Salome K's updateReviewer Update
01 Feb 2020, 19:27Good day,
I am so frustrated, you are definitively the worse company in South Africa. All promises and no action. As per screen shots of Hello Peter , I lodge a complaint 04 December 2019, response was somebody will contact me, I rep**** back weeks later that nothing was done up to 22 December 2019. A person called me from ***, 3 weeks ago. I explained the irrigation pipes on lawn was damaged, he went on about rose buses that I explained only had to be filled with sand my issue is the irrigation pipes on lawn, he then said they fixed it, but when I ask how is it possible as grass was not dig nor disturbed and I need to open lever of system inside my yard to look for leak, he said he would return the following week Friday, I took a half day leave ubered home at the specific time, but he did not show. Pestered him via whatsup and calls, he said he himself and plumber would be at my home on 31st of Janaury 2020 at 12H00, again I took a half day leave ubered home at the specific time, but he did not show. I whatsuped him at 13:43 but he did not respond. As a result of my disability I am not able to drive and fee from my work to home is R158.00 per trip. Thus a waste of R316.00 and a full day's leave.
Myself and neighbors is wondering if it takes months to fix an irrigation pipe and so many promises, how long will technical support be if we subscribe?????? Salome Kruger***
I am so frustrated, you are definitively the worse company in South Africa. All promises and no action. As per screen shots of Hello Peter , I lodge a complaint 04 December 2019, response was somebody will contact me, I rep**** back weeks later that nothing was done up to 22 December 2019. A person called me from ***, 3 weeks ago. I explained the irrigation pipes on lawn was damaged, he went on about rose buses that I explained only had to be filled with sand my issue is the irrigation pipes on lawn, he then said they fixed it, but when I ask how is it possible as grass was not dig nor disturbed and I need to open lever of system inside my yard to look for leak, he said he would return the following week Friday, I took a half day leave ubered home at the specific time, but he did not show. Pestered him via whatsup and calls, he said he himself and plumber would be at my home on 31st of Janaury 2020 at 12H00, again I took a half day leave ubered home at the specific time, but he did not show. I whatsuped him at 13:43 but he did not respond. As a result of my disability I am not able to drive and fee from my work to home is R158.00 per trip. Thus a waste of R316.00 and a full day's leave.
Myself and neighbors is wondering if it takes months to fix an irrigation pipe and so many promises, how long will technical support be if we subscribe?????? Salome Kruger***
SK
Salome K's update01 Feb 2020, 19:27
Reviewer Update
Good day,
I am so frustrated, you are definitively the worse company in South Africa. All promises and no action. As per screen shots of Hello Peter , I lodge a complaint 04 December 2019, response was somebody will contact me, I rep**** back weeks later that nothing was done up to 22 December 2019. A person called me from ***, 3 weeks ago. I explained the irrigation pipes on lawn was damaged, he went on about rose buses that I explained only had to be filled with sand my issue is the irrigation pipes on lawn, he then said they fixed it, but when I ask how is it possible as grass was not dig nor disturbed and I need to open lever of system inside my yard to look for leak, he said he would return the following week Friday, I took a half day leave ubered home at the specific time, but he did not show. Pestered him via whatsup and calls, he said he himself and plumber would be at my home on 31st of Janaury 2020 at 12H00, again I took a half day leave ubered home at the specific time, but he did not show. I whatsuped him at 13:43 but he did not respond. As a result of my disability I am not able to drive and fee from my work to home is R158.00 per trip. Thus a waste of R316.00 and a full day's leave.
Myself and neighbors is wondering if it takes months to fix an irrigation pipe and so many promises, how long will technical support be if we subscribe?????? Salome Kruger***
I am so frustrated, you are definitively the worse company in South Africa. All promises and no action. As per screen shots of Hello Peter , I lodge a complaint 04 December 2019, response was somebody will contact me, I rep**** back weeks later that nothing was done up to 22 December 2019. A person called me from ***, 3 weeks ago. I explained the irrigation pipes on lawn was damaged, he went on about rose buses that I explained only had to be filled with sand my issue is the irrigation pipes on lawn, he then said they fixed it, but when I ask how is it possible as grass was not dig nor disturbed and I need to open lever of system inside my yard to look for leak, he said he would return the following week Friday, I took a half day leave ubered home at the specific time, but he did not show. Pestered him via whatsup and calls, he said he himself and plumber would be at my home on 31st of Janaury 2020 at 12H00, again I took a half day leave ubered home at the specific time, but he did not show. I whatsuped him at 13:43 but he did not respond. As a result of my disability I am not able to drive and fee from my work to home is R158.00 per trip. Thus a waste of R316.00 and a full day's leave.
Myself and neighbors is wondering if it takes months to fix an irrigation pipe and so many promises, how long will technical support be if we subscribe?????? Salome Kruger***