jK
john K
1 reviews | Active since Apr 2020
28 Mar 2024, 17:33
Bad signal and terrible help and response .
I have logged numerous complaints regarding the connectivity of my internet . The signal is extremely bad, I loose signal when I'm a away from the router. Before I could stand outside my house and still have connection and very good signal. Now if I leave the room where the router is , I get disconnected. I will now log a complaint to the ombudsman as MetroFibre has failed to correct the fault. One occasion MetroFibre said it was due to voltage issue or lack of power. On another occasion MetroFibre said they have changed the names of my 5Ghz and 2.4ghz SSid. None of these worked. I have asked for a technical team to come out and test or replace the router. Which no one has come out.
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
02 Apr 2024, 09:52Dear John
We apologize for the ongoing connectivity issues you've experienced with your internet service. While we strive to provide reliable connectivity, there are factors that can affect wireless performance, including distance from the ONT, wireless interference, and construction materials of the home.
Although MetroFibre cannot guarantee wireless connectivity and speeds due to these external factors, we take your concerns seriously. We have escalated your complaint to our Network Operations Center (NOC) management team for urgent assistance and feedback.
Please rest assured that we are actively working to address your concerns and will provide you with updates as soon as possible. Thank you for your patience and understanding.
Kind Regards
Marilize
MetroFibre Complaints
We apologize for the ongoing connectivity issues you've experienced with your internet service. While we strive to provide reliable connectivity, there are factors that can affect wireless performance, including distance from the ONT, wireless interference, and construction materials of the home.
Although MetroFibre cannot guarantee wireless connectivity and speeds due to these external factors, we take your concerns seriously. We have escalated your complaint to our Network Operations Center (NOC) management team for urgent assistance and feedback.
Please rest assured that we are actively working to address your concerns and will provide you with updates as soon as possible. Thank you for your patience and understanding.
Kind Regards
Marilize
MetroFibre Complaints
MetroFibre Networx's reply02 Apr 2024, 09:52
Official
Dear John
We apologize for the ongoing connectivity issues you've experienced with your internet service. While we strive to provide reliable connectivity, there are factors that can affect wireless performance, including distance from the ONT, wireless interference, and construction materials of the home.
Although MetroFibre cannot guarantee wireless connectivity and speeds due to these external factors, we take your concerns seriously. We have escalated your complaint to our Network Operations Center (NOC) management team for urgent assistance and feedback.
Please rest assured that we are actively working to address your concerns and will provide you with updates as soon as possible. Thank you for your patience and understanding.
Kind Regards
Marilize
MetroFibre Complaints
We apologize for the ongoing connectivity issues you've experienced with your internet service. While we strive to provide reliable connectivity, there are factors that can affect wireless performance, including distance from the ONT, wireless interference, and construction materials of the home.
Although MetroFibre cannot guarantee wireless connectivity and speeds due to these external factors, we take your concerns seriously. We have escalated your complaint to our Network Operations Center (NOC) management team for urgent assistance and feedback.
Please rest assured that we are actively working to address your concerns and will provide you with updates as soon as possible. Thank you for your patience and understanding.
Kind Regards
Marilize
MetroFibre Complaints