Bad services

Dear Tebogo Mokwana

Thank you for bringing this to our attention.

We understand the repeated disconnections—despite payment—have been incredibly frustrating, especially when timely assistance isn’t available through the support centre. It’s completely understandable to expect a more responsive and efficient resolution, particularly when services are affected.

This experience is far from what we aim to provide, and we acknowledge how disruptive it has been. We’ve flagged your account for urgent review and have escalated the matter to ensure reconnection is prioritized and not delayed unnecessarily.

To prevent this from recurring, our team is also investigating why your service continues to be interrupted each month despite payment being made. You’ll receive an update shortly with more clarity and the next steps.

Thank you for your continued patience and for allowing us to make things right.

Kind regards,
 Sibonisile
 MetroFibre Complaints & Escalations
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