AD
Adrian D
1 reviews | Active since Mar 2017
03 May 2024, 12:01
BAD SERVICES
I'm highly disappointed by the Customer service from MetroFibre , I Paid the service fee on Tuesday and still have not heard anything from you guys as to when my internet will be installed or when a technician will be sent out. Could i receive some type of feedback. Calling your Call center is a nightmare as my call keeps getting cut. CONTACT ME ON ***.
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Replies (1)
MetroFibre Networx's replyOfficial
03 May 2024, 16:33Dear Adrian
We apologize for the inconvenience you've experienced and for the delay in providing you with updates regarding your internet installation.
However, upon reviewing the details provided, we were unable to locate your service with the information provided in your complaint.
To assist you further, we have sent an email to the address associated with your review requesting your account holder details. Once we receive this information, we will investigate the matter promptly and provide you with the necessary feedback.
Thank you for bringing this matter to our attention, and we appreciate your patience as we work to resolve this issue.
Kind Regards
Marilize
MetroFibre Complaints
We apologize for the inconvenience you've experienced and for the delay in providing you with updates regarding your internet installation.
However, upon reviewing the details provided, we were unable to locate your service with the information provided in your complaint.
To assist you further, we have sent an email to the address associated with your review requesting your account holder details. Once we receive this information, we will investigate the matter promptly and provide you with the necessary feedback.
Thank you for bringing this matter to our attention, and we appreciate your patience as we work to resolve this issue.
Kind Regards
Marilize
MetroFibre Complaints
MetroFibre Networx's reply03 May 2024, 16:33
Official
Dear Adrian
We apologize for the inconvenience you've experienced and for the delay in providing you with updates regarding your internet installation.
However, upon reviewing the details provided, we were unable to locate your service with the information provided in your complaint.
To assist you further, we have sent an email to the address associated with your review requesting your account holder details. Once we receive this information, we will investigate the matter promptly and provide you with the necessary feedback.
Thank you for bringing this matter to our attention, and we appreciate your patience as we work to resolve this issue.
Kind Regards
Marilize
MetroFibre Complaints
We apologize for the inconvenience you've experienced and for the delay in providing you with updates regarding your internet installation.
However, upon reviewing the details provided, we were unable to locate your service with the information provided in your complaint.
To assist you further, we have sent an email to the address associated with your review requesting your account holder details. Once we receive this information, we will investigate the matter promptly and provide you with the necessary feedback.
Thank you for bringing this matter to our attention, and we appreciate your patience as we work to resolve this issue.
Kind Regards
Marilize
MetroFibre Complaints