Bad service with refurbished modem

Item: MetroFibre Networx
Rating: 1
Author: Krishna S

I am writing to express my disappointment with the service delivery from Metrofibre. Upon establishing my connection, a refurbished modem was installed, which has been continuously restarting and causing frequent disconnections. Additionally, I have observed that the modem only connects to the 2.4 GHz network, while the 5G network remains non-functional.

Despite my complaints, the technicians have only been resetting the modem remotely instead of addressing the underlying issue. Moreover, their response time has been very slow.

I urge you to reconsider the use of refurbished modems and improve the service delivery for all new customers. Such issues are compelling people to seek alternative providers.

Recently complaints numbers: 298445, 304947, 314218

Helpful (0)

Replies (1)

Krishna S's updateReviewer Update

01 Jul 2024, 10:52

Following your confirmation, I had anticipated that the issue would be promptly addressed and resolved. Unfortunately, I have not seen any progress. Today, the router is switching off approximately every 30 minutes, which is highly disruptive and untenable for my needs. This ongoing issue is very disappointing.Could you please advise me on the process for cancellation?Thank you for your attention to this matter.

Krishna S's update01 Jul 2024, 10:52

Reviewer Update