MT
Masingoaneng T
1 reviews | Active since Apr 2025
22 Apr 2026, 22:12
Bad service WiFi i not working every month a call must be logged
WiFi not working every month log a call you hold forever The technician last said they will come back to fix the box outside they never came they will buzz and when you call back it's goes straight to voicemail
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Replies (1)
MetroFibre Networx's replyOfficial
23 Apr 2026, 08:29Dear Masingoaneng Taole
We understand how frustrating it is to deal with recurring WiFi issues and the inconvenience of having to log a call each time, especially when response times are long and follow-ups don’t happen as expected. The situation you described with the technician and the lack of communication afterward is not the level of service we aim to provide.
Your feedback has been noted, and this matter needs proper attention to ensure the issue is resolved fully rather than repeatedly. Please reach out to us directly with your details so we can prioritize your case and ensure the necessary repairs—especially regarding the external box—are completed without further delay.
We value your patience and the opportunity to make this right.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply23 Apr 2026, 08:29
Official
Dear Masingoaneng Taole
We understand how frustrating it is to deal with recurring WiFi issues and the inconvenience of having to log a call each time, especially when response times are long and follow-ups don’t happen as expected. The situation you described with the technician and the lack of communication afterward is not the level of service we aim to provide.
Your feedback has been noted, and this matter needs proper attention to ensure the issue is resolved fully rather than repeatedly. Please reach out to us directly with your details so we can prioritize your case and ensure the necessary repairs—especially regarding the external box—are completed without further delay.
We value your patience and the opportunity to make this right.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations