GB
Grant B
1 reviews | Active since Feb 2021
08 Feb 2021, 17:33
Bad service / terrible installation
We had Zonge from Metro Fibre at our home to connect the fibre line , the installation was done so poorly that they left all the routers and cables on the floor and when we call Zonge *** from Metro fibre he tells us that he reporters the matter he simply say it’s not his department and they will call . This has been the worst service from Metro Fibre Network technical and service team - the staff need get some Customer Service protocols in place
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Grant B's updateReviewer Update
08 Feb 2021, 17:35image.png 2.1 MB
GB
Grant B's update08 Feb 2021, 17:35
Reviewer Update
image.png 2.1 MB
MetroFibre Networx's replyOfficial
08 Feb 2021, 17:45Good day Grant,
Thank you for your message. Kindly be advised that there will be a customer care agent who will be in contact with you shortly.
Kind Regards The MetroFibre Team
Thank you for your message. Kindly be advised that there will be a customer care agent who will be in contact with you shortly.
Kind Regards The MetroFibre Team
MetroFibre Networx's reply08 Feb 2021, 17:45
Official
Good day Grant,
Thank you for your message. Kindly be advised that there will be a customer care agent who will be in contact with you shortly.
Kind Regards The MetroFibre Team
Thank you for your message. Kindly be advised that there will be a customer care agent who will be in contact with you shortly.
Kind Regards The MetroFibre Team