Bad service, ****py installation

O how U wish I could give a 0 rating!!!!!!

I've been struggling with our network service since September last year, keeps on buffering. I've logged numerous calls and each time I was told that the damaged cable was not the cause of my problems - believe it or not, they tell me it's because off other networks clashing with mine. Ridiculous l, I know!!

October 2024 I was eventually send a technician, who upon investigating the issue, told me that the initial installation was a bogged installation because, where the cable is damaged is where the cap was not fastened to the wall appropriately and the trunking that holds the cable was not placed underground completely. I got a quote to fix this, but now I need to pay for their ****py installation work? NO FREAKEN WAY!!!!

They claim that renovations was done where the cable was installed, but to remove a slabbed single wall, a metre away from the cable installation is not renovations - which was done a few days after they installed the cable and my issues started last year. The 'happy letter' was not even signed by me!!!

After requesting a downgrade in August, and checking their website and saw that I qualify for said downgrade, I was advised that because I do not live in Diepsloot I do not qaulify. I was then phoned by a lady from their offices trying to sell their services to me - ***??? Can they not see that I am already a customer?? This lady then told me that they are running a special on the requested downgrade linespeed in my area from 1 October. I have send numerous emails, without getting getting feedback in this regard.

I am so unhappy with this ****py customer service for the past (more than a) year, that I will be cancelling my service.