HM
Hlengiwe M
1 reviews | Active since Apr 2023
17 Apr 2023, 12:46
Bad service provider .
I’m very disappointed in Metrofibre. My internet has been down since Tuesday morning. They keep saying my ticket is linked to an outage. Then “ we have escalated your ticket “ and that they are sending someone to come check and fix. Its been a week now and im still getting the same feedback And this happens almost every month with metrofibre.
Helpful (0)
Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
17 Apr 2023, 14:58Dear valued client
Please accept my apologies for the frustration.
I understand you’re upset. We will determine a solution that fully resolves this issue for you.
I have escalated your fault ticket with our maintenance department and sent you direct email communication to confirm your contact information.
Thank you for your patience.
Kind Regards
Marilize
Please accept my apologies for the frustration.
I understand you’re upset. We will determine a solution that fully resolves this issue for you.
I have escalated your fault ticket with our maintenance department and sent you direct email communication to confirm your contact information.
Thank you for your patience.
Kind Regards
Marilize
MetroFibre Networx's reply17 Apr 2023, 14:58
Official
Dear valued client
Please accept my apologies for the frustration.
I understand you’re upset. We will determine a solution that fully resolves this issue for you.
I have escalated your fault ticket with our maintenance department and sent you direct email communication to confirm your contact information.
Thank you for your patience.
Kind Regards
Marilize
Please accept my apologies for the frustration.
I understand you’re upset. We will determine a solution that fully resolves this issue for you.
I have escalated your fault ticket with our maintenance department and sent you direct email communication to confirm your contact information.
Thank you for your patience.
Kind Regards
Marilize
MetroFibre Networx's replyOfficial
19 Apr 2023, 10:25Good day Hlengiwe. Thank you for taking our call earlier this morning. We are happy that your service is now restored.
Kind regards
Sunet
Kind regards
Sunet
MetroFibre Networx's reply19 Apr 2023, 10:25
Official
Good day Hlengiwe. Thank you for taking our call earlier this morning. We are happy that your service is now restored.
Kind regards
Sunet
Kind regards
Sunet