AC
Ashley C
1 reviews | Active since Feb 2023
12 Oct 2023, 18:55
Bad service not getting any assistance 2 months now
We placed a move order with metro fiber 2 months before we moved, i noticed my debit order did not go off and phoned them and asked why, they said after 2 months the move order is still in progress and they will phone me back its been another week mo phone call, i have phoned them twice today and they just say we will phone you back, i still have no WiFi or support from anyone, no one is even trying to assist me, i give 0 stars
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MetroFibre Networx's replyOfficial
13 Oct 2023, 07:12Dear valued client,
We hope this message finds you in good health.
We deeply regret any frustration or inconvenience caused during this experience.
This does not align with the standard of service we aim to provide at Metrofibre, and for that, we sincerely apologize.
Our complaints/escalations department is actively investigating the issue you've raised.
The concerned department, in collaboration with our complaints team, will swiftly work towards a resolution.
Please anticipate further updates via email.
Thank you for your patience and understanding.
Kind regards,
Nthabi
We hope this message finds you in good health.
We deeply regret any frustration or inconvenience caused during this experience.
This does not align with the standard of service we aim to provide at Metrofibre, and for that, we sincerely apologize.
Our complaints/escalations department is actively investigating the issue you've raised.
The concerned department, in collaboration with our complaints team, will swiftly work towards a resolution.
Please anticipate further updates via email.
Thank you for your patience and understanding.
Kind regards,
Nthabi
MetroFibre Networx's reply13 Oct 2023, 07:12
Official
Dear valued client,
We hope this message finds you in good health.
We deeply regret any frustration or inconvenience caused during this experience.
This does not align with the standard of service we aim to provide at Metrofibre, and for that, we sincerely apologize.
Our complaints/escalations department is actively investigating the issue you've raised.
The concerned department, in collaboration with our complaints team, will swiftly work towards a resolution.
Please anticipate further updates via email.
Thank you for your patience and understanding.
Kind regards,
Nthabi
We hope this message finds you in good health.
We deeply regret any frustration or inconvenience caused during this experience.
This does not align with the standard of service we aim to provide at Metrofibre, and for that, we sincerely apologize.
Our complaints/escalations department is actively investigating the issue you've raised.
The concerned department, in collaboration with our complaints team, will swiftly work towards a resolution.
Please anticipate further updates via email.
Thank you for your patience and understanding.
Kind regards,
Nthabi