Bad service - no response to inquiry

I contacted MetroFibre via their whatsapp chat, to ask about their Black Friday fibre special. I clearly stated that I wanted to sign up and they said that their sales team would contact me. Near the end of the day, I contacted them again, reiterating that I wanted to sign up for their special, and again I was told that their sales team would contact me. I contacted them again the next day and was told that the matter would be escalated. I contacted them again three days later and again a week later, and I still have not heard anything from them. Needless to say, the special is now over. REALLY BAD SERVICE. Very glad that I didn't sign up with them!