BP
Barsh P
1 reviews | Active since Aug 2021
04 Mar 2026, 17:25
Bad service / No response
Good Day I am very disappointed in the service I am getting from you guys It’s almost impossible to a hold of an agent to assist when we are facing challenges. My work is home based; I cant work because I have no internet connection. I duly made payment sent ou6 x mails and several.wats app.messages and nobody responds back to you As stated I work from home and have my wifi disconnected
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Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
04 Mar 2026, 17:37Dear Barsh Premchand
We understand the frustration caused by being unable to access your internet service, especially when working from home, and the difficulty you’ve experienced trying to reach our team. This is not the level of service we aim to provide.
Your case has been escalated to the relevant department for urgent attention. They will review your account and contact you directly to address the service disruption and ensure your connectivity is restored as quickly as possible.
We appreciate your patience while we work to resolve this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply04 Mar 2026, 17:37
Official
Dear Barsh Premchand
We understand the frustration caused by being unable to access your internet service, especially when working from home, and the difficulty you’ve experienced trying to reach our team. This is not the level of service we aim to provide.
Your case has been escalated to the relevant department for urgent attention. They will review your account and contact you directly to address the service disruption and ensure your connectivity is restored as quickly as possible.
We appreciate your patience while we work to resolve this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
BP
Barsh P's updateReviewer Update
04 Mar 2026, 18:25Hi its been over an hr and no one has responded .u see this is what i mean on the response ; its poor and inefficient
BP
Barsh P's update04 Mar 2026, 18:25
Reviewer Update
Hi its been over an hr and no one has responded .u see this is what i mean on the response ; its poor and inefficient
BP
Barsh P's updateReviewer Update
04 Mar 2026, 19:43Still no reply grom METROFIBRE and team .after countless messages sent through
BP
Barsh P's update04 Mar 2026, 19:43
Reviewer Update
Still no reply grom METROFIBRE and team .after countless messages sent through
BP
Barsh P's updateReviewer Update
05 Mar 2026, 12:19PLEASE CAN SOMEONE RESPOND TO MY E MAILS WHY IS THEIR CUSTOMER SERVICE IS DETERIORATONG.THIS IS RATHER APPALING SERVICE FROM METRO FIBRE .I AM LOGGING QUERIES SEBDING OUT E MAOLS .WATS APP MESSAGES AND NO RESPONSE .REALLY WHAT IS HAPPENING TO THE SERVICE CAN SOMEONE PLEASE RESPOND OR CALL ME BACK PLSE...
BP
Barsh P's update05 Mar 2026, 12:19
Reviewer Update
PLEASE CAN SOMEONE RESPOND TO MY E MAILS WHY IS THEIR CUSTOMER SERVICE IS DETERIORATONG.THIS IS RATHER APPALING SERVICE FROM METRO FIBRE .I AM LOGGING QUERIES SEBDING OUT E MAOLS .WATS APP MESSAGES AND NO RESPONSE .REALLY WHAT IS HAPPENING TO THE SERVICE CAN SOMEONE PLEASE RESPOND OR CALL ME BACK PLSE...