BP
Barsh P
1 reviews | Active since Aug 2021
09 Apr 2026, 10:33
Bad service No communication
GOOD DAY Is anyone having problems with METROFIBRE .; I duky send through my POP and just switched off my service .It takes hours for them to respond and this is the only way to get through to thrm.I need my fibre to so I can work from home .Please respond urgently
Helpful (0)
Replies (7)0
Replies (7)
MetroFibre Networx's replyOfficial
09 Apr 2026, 10:35Dear Barsh,
Thank you for bringing this to our attention. We understand how disruptive a service suspension can be, especially when connectivity is required for working from home.
Your report regarding the submitted proof of payment and the suspension of your service has been noted, and the matter can be prioritised for review with the relevant billing and support teams to verify payment allocation and support restoration where applicable.
We also note your concerns regarding delayed response times, and our team will remain engaged to ensure that further feedback is provided as soon as the account review has been completed.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention. We understand how disruptive a service suspension can be, especially when connectivity is required for working from home.
Your report regarding the submitted proof of payment and the suspension of your service has been noted, and the matter can be prioritised for review with the relevant billing and support teams to verify payment allocation and support restoration where applicable.
We also note your concerns regarding delayed response times, and our team will remain engaged to ensure that further feedback is provided as soon as the account review has been completed.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply09 Apr 2026, 10:35
Official
Dear Barsh,
Thank you for bringing this to our attention. We understand how disruptive a service suspension can be, especially when connectivity is required for working from home.
Your report regarding the submitted proof of payment and the suspension of your service has been noted, and the matter can be prioritised for review with the relevant billing and support teams to verify payment allocation and support restoration where applicable.
We also note your concerns regarding delayed response times, and our team will remain engaged to ensure that further feedback is provided as soon as the account review has been completed.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention. We understand how disruptive a service suspension can be, especially when connectivity is required for working from home.
Your report regarding the submitted proof of payment and the suspension of your service has been noted, and the matter can be prioritised for review with the relevant billing and support teams to verify payment allocation and support restoration where applicable.
We also note your concerns regarding delayed response times, and our team will remain engaged to ensure that further feedback is provided as soon as the account review has been completed.
Best regards,
Marilize
MetroFibre Complaints & Escalations
BP
Barsh P's updateReviewer Update
09 Apr 2026, 10:41Ag please stop sending , cut copy and paste e mails PLEASE UNSPEND MY ACCOUNT POP WAS SENT THROUGH
BP
Barsh P's update09 Apr 2026, 10:41
Reviewer Update
Ag please stop sending , cut copy and paste e mails PLEASE UNSPEND MY ACCOUNT POP WAS SENT THROUGH
MetroFibre Networx's replyOfficial
09 Apr 2026, 11:11Dear Barsh,
We completely understand your frustration and sincerely appreciate your patience. We can confirm that your Proof of Payment has been received, and your account suspension has been escalated for urgent review by our Finance Management Team.
Please rest assured that we are doing everything possible to have your service reinstated without further delay, and we will provide you with an update as soon as your account is active again.
Thank you for bearing with us while we resolve this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
We completely understand your frustration and sincerely appreciate your patience. We can confirm that your Proof of Payment has been received, and your account suspension has been escalated for urgent review by our Finance Management Team.
Please rest assured that we are doing everything possible to have your service reinstated without further delay, and we will provide you with an update as soon as your account is active again.
Thank you for bearing with us while we resolve this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply09 Apr 2026, 11:11
Official
Dear Barsh,
We completely understand your frustration and sincerely appreciate your patience. We can confirm that your Proof of Payment has been received, and your account suspension has been escalated for urgent review by our Finance Management Team.
Please rest assured that we are doing everything possible to have your service reinstated without further delay, and we will provide you with an update as soon as your account is active again.
Thank you for bearing with us while we resolve this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
We completely understand your frustration and sincerely appreciate your patience. We can confirm that your Proof of Payment has been received, and your account suspension has been escalated for urgent review by our Finance Management Team.
Please rest assured that we are doing everything possible to have your service reinstated without further delay, and we will provide you with an update as soon as your account is active again.
Thank you for bearing with us while we resolve this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
BP
Barsh P's updateReviewer Update
09 Apr 2026, 11:17Seriously this is highly frustrating .I need to get back to work....I need my Wifi restored.asap.please.
BP
Barsh P's update09 Apr 2026, 11:17
Reviewer Update
Seriously this is highly frustrating .I need to get back to work....I need my Wifi restored.asap.please.
BP
Barsh P's updateReviewer Update
09 Apr 2026, 12:21I AM.LOOSING WORK TIME SERIOUSLY PLEASE ¡!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.I need to get back to work....I need my Wifi restored.asap.please. CAN SOMEONE PLEASE ATTEND TO MY QUERY 😡😡😡😡😡😡😡😡😡😡😡😡
BP
Barsh P's update09 Apr 2026, 12:21
Reviewer Update
I AM.LOOSING WORK TIME SERIOUSLY PLEASE ¡!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.I need to get back to work....I need my Wifi restored.asap.please. CAN SOMEONE PLEASE ATTEND TO MY QUERY 😡😡😡😡😡😡😡😡😡😡😡😡
BP
Barsh P's updateReviewer Update
09 Apr 2026, 12:39Hello.Peter can you please help me tbey are turnibg a deaf ear .The contact centre I waiting 10.minutes ..This is so frustrating
Hello Peter please help
Hello Peter please help
BP
Barsh P's update09 Apr 2026, 12:39
Reviewer Update
Hello.Peter can you please help me tbey are turnibg a deaf ear .The contact centre I waiting 10.minutes ..This is so frustrating
Hello Peter please help
Hello Peter please help
MetroFibre Networx's replyOfficial
09 Apr 2026, 16:09Dear Barsh,
Thank you for your patience and cooperation while we worked with our Finance Management Team to investigate and address your concerns. We can confirm that your service has now been reinstated and is active again.
Detailed feedback has also been sent to you via email to clarify the reason for the service suspension, together with the outcome of the account review for your reference.
We appreciate you raising this matter with us and trust that your connection is now fully restored. Should you require any further assistance, our team remains available to support you.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your patience and cooperation while we worked with our Finance Management Team to investigate and address your concerns. We can confirm that your service has now been reinstated and is active again.
Detailed feedback has also been sent to you via email to clarify the reason for the service suspension, together with the outcome of the account review for your reference.
We appreciate you raising this matter with us and trust that your connection is now fully restored. Should you require any further assistance, our team remains available to support you.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply09 Apr 2026, 16:09
Official
Dear Barsh,
Thank you for your patience and cooperation while we worked with our Finance Management Team to investigate and address your concerns. We can confirm that your service has now been reinstated and is active again.
Detailed feedback has also been sent to you via email to clarify the reason for the service suspension, together with the outcome of the account review for your reference.
We appreciate you raising this matter with us and trust that your connection is now fully restored. Should you require any further assistance, our team remains available to support you.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your patience and cooperation while we worked with our Finance Management Team to investigate and address your concerns. We can confirm that your service has now been reinstated and is active again.
Detailed feedback has also been sent to you via email to clarify the reason for the service suspension, together with the outcome of the account review for your reference.
We appreciate you raising this matter with us and trust that your connection is now fully restored. Should you require any further assistance, our team remains available to support you.
Best regards,
Marilize
MetroFibre Complaints & Escalations